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Report: #1369926

Complaint Review: Birch Gold Group | Ripoff Report Verified™ …businesses you can trust. Birch Gold Group precious metals company of choice for people who appreciate the personal touch and believe that integrity is still important. “Birch Gold Group considers it our responsibility to help clients preserve and protect the purchasing power of their wealth regardless of the political whims and follies in Washington and beyond.” - Nationwide

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  • Reported By: ED Magedson - Founder Ripoff Report — Other USA
  • Author Confirmed What's this?
  • Why?
  • Birch Gold Group | Ripoff Report Verified™ …businesses you can trust. Birch Gold Group precious metals company of choice for people who appreciate the personal touch and believe that integrity is still important. “Birch Gold Group considers it our responsibility to help clients preserve and protect the purchasing power of their wealth regardless of the political whims and follies in Washington and beyond.” Nationwide USA

Birch Gold Group REVIEW: Birch Gold Group commitment to customer satisfaction & service. Highly qualified Precious Metals Specialists devoted to educating hard-working Americans on investment in gold - silver helping protect their savings from declining value of the dollar and geopolitical uncertainty. Precious Metals IRA clients work with a dedicated IRA department to guide them through the process of rolling over an existing IRA or 401(k) – determined to make the process as simple,  straightforward as possible. Birch Gold Group receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Birch Gold Group made a serious commitment to customer satisfaction, ensuring clients can feel safe confident and secure when they choose Birch Gold Group. Ripoff Report Verified™

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Ripoff Report REVIEW / Birch Gold Group / Commitment to Customer Satisfaction

Birch Gold Group joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike. Birch Gold Group joins the Corporate Advocacy Business Remediation & Customer Satisfaction Program, a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this – by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.
Birch Gold Group is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ed Magedson - Founder, Ripoff Report

Birch Gold Group approached Ripoff Report with the intent of wanting to resolve any customer reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. Birch Gold Group did just that. Birch Gold Group has gone through great lengths to make sure they try and resolve any and all customer issues. Birch Gold has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Birch Gold Group stated, “We believe we have an unparalleled commitment to customer satisfaction. We have a passion for educating our clients on the benefits of investing in gold and silver – we don’t use any high-pressure sales tactics. An informed client makes for a self-assured client, one who will confidently make their own decision about whether they would like to proceed, how much of their savings they want to protect and how they want to allocate their investment among gold and silver.”

BIRCH GOLD GROUP CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

"Birch Gold Group has a passion for helping hard-working Americans protect their savings with physical precious metals. As the dollar continues to decline in value, as markets continue to be highly volatile, as geopolitical turmoil increases with each passing year, gold and silver are a great way to diversify and safeguard one’s savings. Savings that are exposed to “paper” investments, such as stocks, bonds and mutual funds, are worth no more than the paper they’re printed on. But gold and silver, as hard tangible assets, will always hold value. For those clients who have an existing IRA or 401(k), Birch Gold Group can help move clients’ nest eggs into an IRA backed by physical gold and silver. A Precious Metals IRA enjoys all of the same tax benefits as any other IRA, and there are no penalties to make the transfer from an eligible retirement account. Whether you’re a first-time precious metals investor looking to protect a modest few thousand dollars or an experienced, high-end platinum investor, we strive to provide you with superior service. Birch Gold Group was founded upon moral and ethical principles. We consider it our responsibility to help our clients preserve and protect the purchasing power of their wealth regardless of the political whims and follies in Washington and beyond. We will keep you updated on the growth of your portfolio by providing you with a monthly analysis of precious metals. We encourage you to allow us to liquidate your holdings or a portion of your holdings when you’re ready, and we will not charge points or commissions on the liquidation. That said, we recommend that you hold your precious metals for three to five years to maximize growth potential; however, unlike CD’s or IRA‘s and 401K’s, there is no penalty for early withdrawal."

WHY BIRCH GOLD GROUP IS BETTER THAN THEIR COMPETITORS

Birch Gold Group is dedicated to educating their customers and allowing them to make their own, informed decisions. There are no high-pressure sales tactics or gimmicks – only simple conversations, during which our Precious Metals Specialists educate clients about the benefits of investing in gold and silver, and how they can become a part of their portfolio. While no one can use a crystal ball to see into the future, Birch Gold Group’s experience aids clients in determining if precious metals are the right way to help them achieve their financial objectives.

The Precious Metal IRA Specialists.

"Many precious metals dealers can help clients move their retirement savings into a Precious Metals IRA, but few are as specialized in the practice as Birch Gold Group – it’s why they’ve become known as The Precious Metal IRA Specialists. Birch Gold has a dedicated IRA department that helps clients through every step of the process when moving their existing IRA or 401(k) into an IRA backed by physical gold and silver. As a result, the process with Birch Gold Group is simple, fast and easy – they take care of all the hard work! With a Precious Metals IRA, clients feel the satisfaction of knowing that their hard-earned nest egg is protected with real, tangible assets.

ONGOING COMMITMENT TO CLIENT EDUCATION

All clients of Birch Gold Group not only work with a Precious Metals Specialist, but they also have the option of subscribing to a weekly Market Update email newsletter that will keep them up to date on the latest events that affect the precious metals market. It’s all part of Birch Gold Group’s ongoing commitment and passion for keeping clients educated so that they can make informed decisions about the future of their savings.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

Birch Gold Group considers all customer complaints as constructive criticism and uses them as tools to improve customer service. They believe that their clients are the face of their business and that client satisfaction is of the utmost importance. They value their clients above all else, and look forward to continually improving so that the client experience with Birch Gold Group remains strong, consistent and positive. Read what just one client has had to say about their experience with Birch Gold Group: “I’ve had a very positive experience both times I’ve purchased from the folks at Birch Gold. The transactions were quite easy. I told them how much I wanted, they took the orders, no hassles! I had a bit of a chat with the last guy I spoke to, he gave me some detail on the coins I wanted and also suggested a few others to consider, but I don’t think it was meant to push me in another direction, I think he just wanted to make sure I knew all my options. Everything went smoothly, the shipment came in just a week or two, now I have my coins stashed away in a safe place.”

STATED IMPROVEMENTS FROM BIRCH GOLD GROUP.

Birch Gold Group contacts all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. They are willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

"Based on past client feedback, we have modified our Quality Control practices and protocols to ensure that we maintain a constant line of communication with our clients – before, during and after all purchases, all the way until we have confirmed delivery of the order. We also follow up with each of our clients several weeks after delivery of the order to ensure satisfaction and to request any feedback that they would like to share. We take all such feedback into account in order to further improve our customer service.”

WHAT TO LOOK OUT FOR IN THE PRECIOUS METALS INDUSTRY

1. Choose the right precious metals company: This step will impact every aspect of the investment process. When investing in precious metals, you must be sure to use a well-established company that specializes in the sale of gold, silver and other precious metal assets. Think of this company like a partner. They will help determine the best options for your needs and goals. They will guide you through every step of the process. They will answer your questions and provide personalized advice. Without a skilled and experienced firm, you could run into costly problems, so be sure to always confirm the credentials of the seller before moving forward.

2. Understand your options: When investing in precious metals, you have several options to choose from. You can purchase gold and silver bullion for physical possession. You can add gold assets to an eligible IRA. You can buy numismatic gold coins, platinum, palladium and so on. Each option has its own features and advantages, so you’ll want to take the time to learn about them all. This is another area in which a good precious metals company can provide invaluable help.

3. Consider the benefits: People invest in precious metals for different reasons. Depending on your situation and how you choose to invest, gold and silver can help you diversify your portfolio, protect your savings against the volatility of the stock market, safeguard your money for retirement, hedge against inflation and the declining dollar, protect your wealth for the future (so you can live tomorrow as you do today) and potentially grow your investments.

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Weisberg Law will do whatever it takes to make sure their customers are properly taken care off-past, present and future! In the future, if anyone has any complaints or concerns with Birch Gold Group, you are invited to contact them directly via email: info@birchgold.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to ensure customer satisfaction). You can call Birch Gold Group directly at 800-355-2116. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Weisberg Law or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. If you have any issues with Birch Gold Group or with any member of Ripoff Report’s Corporate Advocacy Program, please contact us. EDitor@ripoffreport.com

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Birch Gold Group.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Birch Gold Group's Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
Ripoff Report

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This report was posted on Ripoff Report on 04/27/2017 07:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/birch-gold-group-trusted-business-precious-metals-nationwide-1369926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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