• Report: #1026431
Complaint Review:


  • Submitted: Sun, March 10, 2013
  • Updated: Sun, March 10, 2013

  • Reported By: S — Issaquah Washington United States of America
Internet United States of America

Birdcages4less.com Fred Elabed, ROI Commerce Buy somewhere else! Internet

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After ordering a cage from Birdcages4less (part number PA5745), I was sent a different and less expensive cage (Part number GC14022w P)than I ordered AND it was DEFECTIVE--two cage sides were machine welded together making the cage unusable. I reported this issue to Birdcages4les (Shelley Dillen) with documentation and she promised in writing that they would pick up the cage and give me a "FULL refund once she verified that the shipping service had the cage in their possession." After the cage was picked up from my residence, I emailed Shelley and gave her tracking verification. THEN she changed her story saying "My apologize, as I stated on our calls this is the first time something like this ever happened. I did forward all of your email to our mgmt. team, they responded that the cage has to be received at our warehouse, inspected then the FULL refund will be issued." I put in a dispute with my credit card company. 60 days later still no contact or refund. Finally when I do hear my credit card company, Fred Elabed claims WE damaged the cage and would only refund $137 of a $649.95 charge.

This report was posted on Ripoff Report on 03/10/2013 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/birdcages4lesscom/internet/birdcages4lesscom-fred-elabed-roi-commerce-buy-somewhere-else-internet-1026431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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