Complaint Review: birdwell beach britches - Internet
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- Author Not Confirmed
- birdwell beach britches Internet United States of America
- Phone:
- Web: www.birdwellbeachbritches.com
- Category: Specialty Stores
birdwell beach britches President of family owned company mocked me Internet
*General Comment: Birdwell Beach Britches Customer "¿Service?"
*Consumer Comment: Customer Service ?!
*Author of original report: It's really your attitude
*General Comment: So....?
*REBUTTAL Individual responds: The customer is always right -- until he/she is wrong
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This is the WORST company I have EVER had to deal with!
On 6/7/10 I ordered a "custom" bathing suit for my
father. It was supposed to be slim cut, royal blue, and 35" in the waist.
It says on their website that it takes 3-4 weeks to ship. I called to check on
the suit on 6/24/10. The woman I spoke to told me that she couldn't help that
they had had a large order for life guards which had taken up much of their
time. But my suit would be on the way soon. She pleaded with me not to cancel
my order which was never my intent to begin with. I just wanted to know if it
was on it's way. We had a vacation coming up and I wanted to give it to my dad
before we got to the beach if possible.
On 7/21/10 I received the wrong custom suit. It was two
toned blue, with a 38' waist. I called and they told me to send it back and
that they would send me the suit I had ordered. I overnighted it to them.
This is the most important part because the woman who
answered the phone MOCKED ME AND HUNG UP ON ME:
On 8/13/10 - STILL NO SUIT. I called and talked to a woman
who was very unkind. They could not find my suit in their system. She didnt
know what had happened to it. When I asked if I could speak to the manager she
told me it was her. I asked if there was anyone over her and she said
"God". I calmly told her how frustrated I was that I had called so
many times over the past two months, asking about my suit that they still
COULDN'T FIND! She was so sarcastic and very hurtful to me. She said a lot
about how it wasn't her fault that they couldn't find the suit, which I think
is odd - I was apparently speaking to the owner of the company. She told me,
mockingly, that I was "special" and had ordered a "special"
suit and I thought I was so "special" that I should get the suit for
free! I had asked her to be compensated in some way for the time it had taken
them to do goodness knows what- because there is still no suit to be found. She
got even more frustrated and said she would give me my money back and cancel
the order. I told her that I wasn't sure about canceling it and that I still
might want the suit but I thought I should get some kind of money back for all
the hassle I'd gone thought and for them not getting the suit to me in the time
they had promised. She said she'd send the suit if she could find and then HUNG
UP ON ME.
If anything else happens after this, I will post.
This report was posted on Ripoff Report on 08/16/2010 07:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/birdwell-beach-britches/internet/birdwell-beach-britches-president-of-family-owned-company-mocked-me-internet-631725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 General Comment
Birdwell Beach Britches Customer "¿Service?"
AUTHOR: Jaui - (USA)
SUBMITTED: Saturday, May 28, 2016
5/28/2016
I have ran businesses in prior years. Obviously, one is in business to earn money. HOWEVER, there are times, when one takes a loss, e.g., to satisfy a customer. I have done that. For example, accepting a returned item, that is no longer sellable.
Birdwell, which is a company with appreciable sales figures, should NOT of even have hesitated for a minute to reasonably satisfy the customer with the problem of a custom made Birdwell swimsuit, EVEN if they may have lost a few bucks on the deal.
What they GAIN, is REPECT, & appreciation from the customer, and the likelihood that they will remain a customer, and make other purchases in the future. And, positive word-of-mouth "advertising" that the company treated them well. THAT alone, is priceless.
Regards.
#4 Consumer Comment
Customer Service ?!
AUTHOR: FredH - (United States of America)
SUBMITTED: Wednesday, August 18, 2010
You've got to be kidding.
If you worked for my company, you would be fired immediately.
You need training in what customer service actually means!
#3 Author of original report
It's really your attitude
AUTHOR: AnnaScubaDives - (United States of America)
SUBMITTED: Wednesday, August 18, 2010
#2 General Comment
So....?
AUTHOR: Sparky - (United States of America)
SUBMITTED: Wednesday, August 18, 2010
Just curious how, even if she was not the ideal customer.... you still apparently did not get her what she ordered in over TWO MONTHS? Is this true? You have a business and it is your obligation to fulfill orders in a timely manner once you take that person's money. Your website states 3-4 weeks.... this person waited over two months for the wrong product to arrive, surely you can understand their frustration and, as a customer service rep, it's your JOB to deal with that respectfully and tactfully. This report and your rebuttal is very damaging on your company's image... I'm sorry to say.
#1 REBUTTAL Individual responds
The customer is always right -- until he/she is wrong
AUTHOR: BIRDIE - (United States of America)
SUBMITTED: Wednesday, August 18, 2010
999 people out of 1000 are good, reliable and happy customers. And then you get one who wants special attention and extra work for no extra consideration; and/or who wants custom and doesn't know the correct size; and/or expects to be thoroughly compensated for having to wait for that extra work to be done.
She was not mocked! She did -- very pointedly, I must say -- repeat the bit about compensation until I got the point. "Do you mean that you think we should gift you a custom suit and pay the postage?" No, she said, I didn't say that -- but if you think that would be a good thing to do to keep a happy customer ..."
This is a busy and hard working shop. There is not time to cajole people with an agenda. I told her that we had discussed this quite enough and I welcomed her to The Club. Yes, I hung up: it was the end of the conversation.
Customer service is not about Making Sure The Customer Gets What He/She wants at the expense of the company. Else, we'd all be filing for non-profit status ... and, sure, only one. One who tells her friends who pull the same bit, and then there are those friends ...
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