Complaint Review: Bissell Home Care - Nationwide
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- Author Not Confirmed
- Bissell Home Care Nationwide USA
- Phone: 1-800-237-7691
- Web: https://www.bissell.com/
- Category: Appliances
Bissell Home Care Bissell Symphony Vacuum/Steam Mop Garbage Products Grand Rapids, MI Nationwide
*Author of original report: Bissell's Reply To Their Defective Product
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This is my second Bissell Symphony Vacuum/Steam Mop, the first one gave out one year after it's warranty expired and $250 later. This one I have had only 2 weeks and it's not a steam mop as Bissell represents, it's a wet mop. I can mop 4 rooms and go back to room number one and water is still sitting on the floor. What's worse, the water is barely warm so there is absolutely no sanitizing of my tile floors. Step on the steam mop plate and you are greeted with a puddle of water.
Don't waste your money and Bissell's customer service absolutely sucks when it comes to consumer complaints. A friend has the Oreck Steam Mop and has had it for years - she swears by it. I have an Oreck Mellinium vacuum and swear by that so I will just return Bissell's garbage to Bed Bath Beyond for a refund and Oreck here I come for my new Steam Mop. Bissell is not a member of the Better Business Bureau (for obvious reasons) and they sell a garbage product.
This report was posted on Ripoff Report on 05/15/2016 06:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bissell-home-care/nationwide/bissell-home-care-bissell-symphony-vacuumsteam-mop-garbage-products-grand-rapids-mi-nat-1305720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Bissell's Reply To Their Defective Product
AUTHOR: - ()
SUBMITTED: Monday, May 16, 2016
It's always our priority to provide good customer service but we are not in position to accept all warranty claims made without regard to the cause of the problem. Instead, it is our obligation to evaluate the situation carefully and determine its cause.
This machine is the upgraded in the Symphony series. If it leaves too much water on the floor, set the machine to low steam setting and make sure that you aren't depressing the trigger too long in one place.
Then check if there are cracks on the dummy filter at the back of the machine. Check the whole filter and look at the plastic mold lines for any cracks. They may be difficult to see, so be sure to inspect the filter in a well-lit area or room. If there are cracks the filter will need to be replaced.
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