Complaint Review: bitinstant.com - Internet Internet
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- Author Not Confirmed
- bitinstant.com 20 W 23rd St? New York, NY 10010 Internet United States of America
- Phone: 1-716-712-4846
- Web: www.bitinstant.com
- Category: Financial Services
bitinstant.com Blockchain.info I paid Bitinstant over $1000 for the purchase of digital currency and the requested currecy was never provided, emails ignored and phone calls useless .Internet
*UPDATE Employee: bitinstant.com/contact
*UPDATE Employee: Your email?
*UPDATE Employee: Can I help you?
*Author of original report: Update on Bitinstant
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I recently opened a digital currency wallet at Blockchain.com as a hedge against a financial collapse . Blockchain by default has you buy bitcoins through this company Bitinstant, who recently was hacked and lost over $12,000.
The process is simple, you create an order then you send the money by way of Billpay at Moneygram who pays zipzap, who pays Bitinstant.
I did all of this, and I did not receive any digital currency, instead I was ignored.
I have attempted to contact Bitinstant, through email, by phone, and have been ignored.
I have not received any Bitcoin from what promises to be a 30 minute service, it has been a couple of days now with communication only from Zipzap who has informed me that Bitinstant was paid, and my problem was with Bitinstant.
This company took my money, I was ripped off by Bitinstant and I am filing complaints with the State Government that has jurisdiction to make this a criminal matter NYS Penal Law Article 155
This report was posted on Ripoff Report on 04/08/2013 05:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bitinstantcom/internet/bitinstantcom-blockchaininfo-i-paid-bitinstant-over-1000-for-the-purchase-of-digital-c-1041759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
bitinstant.com/contact
AUTHOR: URSAY - ()
SUBMITTED: Friday, May 10, 2013
Hello,
I am trying to help you here. However, without any order info or an email address I cannot.
Please log your issue at bitinstant.com/contact or you risk never receiving a resolution to your issue.
Thanks,
-BitInstant support
#3 UPDATE Employee
Your email?
AUTHOR: URSAY - ()
SUBMITTED: Thursday, May 09, 2013
Hello,
Please provide your email so I can look up your issue in our support system and try to help.
Thanks,
-BitInstant support
#2 UPDATE Employee
Can I help you?
AUTHOR: URSAY - ()
SUBMITTED: Wednesday, May 01, 2013
Hello,
I'm sorry about the problems you experieced with your order and I would hope you can give me the chance to correct your issue. I am seeing that you emailed zipzap support which is NOT BitInstant and is actually a separate company.
Please log your issue at bitinstant.com/contact
If you include specific info about your order so I can look into your problem further that would be very helpful.
Again, sorry for your troubles and I hope we can help you correct this.
Thanks,
BitInstant support
#1 Author of original report
Update on Bitinstant
AUTHOR: dyingtoday - ()
SUBMITTED: Monday, April 08, 2013
I received some information in an email from Zipzap the company that pays Bitinstant, They provided me with one merchant tracking #, and it seems I am on hold due to the need for Bitinstant to purchase more coin. I pay them for a quick service, not a delayed service. At the moment I may have been a little rash with Bitinstant, I will update if there is a positive resolution
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