Report: #1006339

Complaint Review:

  • Submitted: Wed, January 30, 2013
  • Updated: Wed, January 30, 2013
  • Reported By: Milton — Cobham Other United Kingdom

    United States of America Jeff Williams My experience with Jeff Williams from and his e-Book Earn Big , Internet

*REBUTTAL Owner of company: Responding to complaint by Milton

Show customers why they should trust your business over your competitors...

I think it is my duty to share the experience I had with Jeff Williams from and his book Earn Big. I will try not to make any judgement; I will just put the facts on the table and leave it up to the readers to make their own judgement.

Last December I read a reference about Jeffs e-Book Earn Big in a Start Up community and clicked on the link to find out more about it. In his site (, Jeff says that, with this book you will Learn 175 ways to turn your knowledge and experience into a great business. Guaranteed!. Sounds like a magical formula as many others you find out there to which I dont normally give much credit. Additionally, it was a quite an expensive purchase, US$ 49, especially
for an e-Book (it is now being marketed for US$ 19 a 60% drop in two months!). But, as the site had a 100% satisfaction guarantee or your money back statement, I decided to have a look, bought and downloaded it. The book has 45 pages, of which 28 are tables with blank spaces to be filled-in. It has a total of 7,165 words and 38K characters. As one can see, quite a hollow document, especially for the price. Anyway, I read it in its entirety in a mere one hour, including filling in the questionnaires and, at the end, I confirmed that, as feared, what I found was not exactly what I was looking for and it did not add much to my knowledge or my ability to create a  new business.

Not to worry, I said to myself, I will write back to them, thank for the opportunity for having had a look into their book, explain it was not to my satisfaction and request the refund. Which I did.  

On December 4th Jeff Williams himself answered to my email saying that my credit card would be credited in the next couple of days. In the same e-mail he offered to arrange a short chat with me to discuss my business ideas, for free. I found it, at the same time nice and strange but, again, as it was offered for free, I decided to give him a credit and have a go. In reply on December 6th, he said that, as I was located in the UK, instead of a chat, he proposed that I put my ideas down in an e-mail and promised to reply back to me with his appraisal, with usually includes some thought-provoking questions in a couple of days. I then took time to write him a comprehensive view of my ideas, without going into too much detail which could give away some competitive details. 

After a month without any reply from them about the refund and the offered appraisal, I wrote back to him on January 4th asking what the situation was. Jeff replied on the next day saying that he could not offer any appraisal on my ideas because they didnt have much detail. One can wonder why someone would offer free appraisals for business ideas that need to be described in detail. He also said in this email that he would have another look at the refund question. 

Another month passed without any news from him or about the refund. On January 25th I wrote a more assertive email giving him 72 hours to process the refund or run the risk of further actions I could take to pursue my rights. Only then he offered to expedite the refund but not without saying that I should pat yourself on the back for being the first one in browbeating us into doing it. 

I leave any judgement up to you.
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This report was posted on Ripoff Report on 01/30/2013 04:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Responding to complaint by Milton

AUTHOR: Bizs - ()

 As the owner of a company that has worked hard for more than twenty five years to maintain a reputation for reliability and integrity, I would like to respond to this complaint against us.

The poster of this complaint attempts to combine two responses in one complaint - his evaluation of the value of the product he purchased and his disatisfaction with our customer service.

As far as the product usefulness goes, I can only say that we have sold hundreds of this ebook and we continue to receive position email comments on its usefulness. We work hard to make all of our products highly informative and practical.

Milton is certainly entitled to his opinion of the product. But, remember it is just that - only his opinion. By including these comments in his complaint on this site, he creates the appearance that the complaint is much more subtantial than it is. He appears to have wanted a soapbox upon which to stand to sound off and he found one.

Now, regarding his dissatisfaction with the speediness of our response to his request for a refund on his purchase. As we told him at the time, we were unable to initially find his transaction in our dailly credit card settlement logs and therefore we saw no proof that his payment was ever credited to our account. We told him this at the time. Because of the unusual nature of this transaction it requred almost 30 days to find out whether we had ever been credited with the purchase amount.

I would describe our response as cautious with no intent to deny the outcome desired by Milton, And, in fact by the time Milton escalated his complaint by threatening us we still had not seen his purchase enter our bank account and in fact we never did.

But, we issued the requested crecdit despite this lack of payment proof.

Perhaps we could have communicated more quickly at some point in the conversation and we apologize to Milton for the perceived delay on our part.

Jeff Williams


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