Report: #1382724

Complaint Review: Black Rifle Coffee Company LLC

  • Submitted: Sun, July 02, 2017
  • Updated: Sun, July 02, 2017
  • Reported By: Betty — Sandpoint Idaho USA
  • Black Rifle Coffee Company LLC

    Internet
    USA

Show customers why they should trust your business over your competitors...

Black Rifle Coffee Company LLC is a Veteran owned Gourmet Coffee Company.  They say they are founded on principals that make our Country great.  Well great people do not rip off their customers which is what you did to me.  On June 15th I placed an online order with them, order# 465990, for 2 bags of Sniper's Hide coffee and 2 travel french press.  I received a package from them approximately 2 weeks later with an enclosed packing slip saying that all 4 items were shipped when in fact all that was in the box was the coffee.  I used their contact email and notified them of the problem.  They never replied.  I wrote to them 3 times, sent them pictures of the box, the contents, the packing slip to show them I never got the 2 Travel French Press. 

Still not a word from them.  Since I paid with Paypal I opened a dispute.  After filing a dispute I did get an email from Ken who said that they tried to issue a refund to paypal but since there was an open dispute PayPal would not let them reimbirse me for the shorted items. [continued below]....

.....  PayPal wanted them to issue a full refund.  I told them I would notifiy PayPal that they had agreed to issue a refund for the shorted items ($99.95) and closed the dispute.  I got suckered into that because once I closed the dispute I got no refund and again no answers to my emails.  I called PayPal and advised them what Black Rifle Coffee Company had done and they told me that they would work directly with my bank to get my money refunded to me since the dispute got closed.  Thank God for PayPal!  

Shame on you Black Rifle Coffee Company!  Shame on you for not standing behind the principals you state you believe in.  Shame on you for suckering me into closing the dispute with PayPal saying you would issue the refund and then never doing so.  I used to belong to your coffee club.  Not any more.  I cancelled the automatic shipments.  I refuse to comtinue to do business with a company (or person) who rips off it's customers.  I have kept copies of all of the pictures and emails that were sent to me and the ones that I sent to you to document this incident.  I want others to know what I went through only to be ripped off by you.

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This report was posted on Ripoff Report on 07/02/2017 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/black-rifle-coffee-company-llc/internet/black-rifle-coffee-company-llc-ripped-off-lied-to-deceitful-internet-1382724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner

#1 Author of original report

Thank you for going above and beyond!

AUTHOR: - ()

Yes, Robyn, one of the owners, spoke with me this morning and was very apologetic and apologized for things falling apart on their end.  As she said "we are all human," and I realize chit happens.  She went out of her way to resolve the problem and issued a full refund plus some.  In addition she is reshipping the order that I had originally placed at no charge.  Thank you Robyn.  I appreciate you stepping in to make things right.

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#2 REBUTTAL Owner of company

Standing By Our Customers!

AUTHOR: Kirk - (USA)

The Company above stands by its committment to our customers and our community.  We are honorable, well-intentioned (and human) and we own our mistakes and go above and beyond to fix them.  Upon hearing about the issues Betty was having seeking a resolution to her order issues, we immediately kicked into high gear.  An owner called Betty directly, issued her a full refund plus a few extra dollars, sent her a replacement package completely free and welcomed her to keep the coffee she had already received.  I believe Betty is now fully satisifed with our company and our treatment of her.  We are not just a Company, we are a Community and we value every person we come in contact with...Thanks for being Awesome, Betty.    

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#3 Author of original report

Corrections to my initial report

AUTHOR: - ()

CORRECTION TO INITIAL REPORT:  My correspondence was with Ben at Black Rifle Coffee Company LLC, (I typed Ken in error.)  I ordered the items on June 15th.  I received the package on 6/21 and promptly notified them of the shorted items.  I did not hear from them until I filed the dispute with PayPal.  On 6/26 Ben sent me an email saying they couldn't issue the refund because of the open claim because PayPal wouldn't accept the partial payment for the shorted items.  I told him I would close the claim since he stated they would issue the refund.  I let him know once the claim was closed.  He emailed back and told me that he went ahead and processed the refund and to let him know if I didn't receive it in 48 hours.  The rest is noted above in my original report.

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