Report: #1015374

Complaint Review: Blacktop Solutions

  • Submitted: Sat, February 16, 2013
  • Updated: Fri, February 22, 2013
  • Reported By: linda — Webster New York U.S.A.
  • Blacktop Solutions
    3896 Dewey Avenue
    Rochester, New York
    United States of America

Show customers why they should trust your business over your competitors...

I signed a snow removal contract and paid my money in full to Blacktop Solutions in Rochester, NY and no one shows to plow my driveway!  BEWARE!  This company is a fraud
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This report was posted on Ripoff Report on 02/16/2013 12:37 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Bunch of Bull!!

AUTHOR: linda - (U.S.A.)

This plowguy insists he is such a good worker.  This is an incorrect statement.   On Feb 8th when we had a bad storm of about a foot of snow NO ONE came to plow me out at all on that date!  I had to call another plow service to come to plow me out on Feb 9th.  This company has quite a few complaints against them and are not reliable.  I have pictures with times that prove he did not make it.  Just not happy with this service. 
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#2 UPDATE Employee

I plow for this company and us being late during a major storm is NOT anything other than nature of the business!

AUTHOR: Plowguy - (United States of America)

I plow the Webster area for this company and for $190 giving the consumer unlimited plowings for the entire year makes any plow company impossible to have a plow truck in every driveway. I have a list of houses to plow in my route and i dont go home until all driveways are cleared. YES there is latenesses during major storms, but like the other fella said, even town streets are not cleared on time. We do a great job and have many many happy customers. Unfortunately you will always have that hand full of people that are unable to please. Patience is very important in this business and being late once in a while during extreme snow fall amounts is NOT a fraud. So patience is key and understanding that us plow operators are out there moving as fast as we can with the elements in front of us... traffic, weather, equipment malfunctions, getting stuck, unplowed side streets.. etc.etc but despite these elements - we make it to every one of our customers, unfortunately a lateness will occur but you will not find any plow company without latenesses, or the city streets either!

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#3 REBUTTAL Individual responds

Not a rip off

AUTHOR: Plowguy - (United States of America)

Being late under heavy snow falls is not a rip off but part of the business.
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