Report: #755718

Complaint Review: Blockbuster Video Store

  • Submitted: Wed, July 20, 2011
  • Updated: Thu, July 21, 2011
  • Reported By: Michael — Palm Harbor Florida United States of America
  • Blockbuster Video Store
    300 E Lake Rd, Palm Harbor, FL. 34685
    Palm Harbor, Florida
    United States of America

Blockbuster Video Store $20.00 Cash paid and lost due to Blockbusters not honoring gift cards Palm Harbor, Florida

*Consumer Comment: When all else fails, beg

*Consumer Comment: RE: Bankrupt

*Consumer Comment: Because they are bankrupt

*Consumer Comment: Gift Cards

Show customers why they should trust your business over your competitors...

We paid $20.00 CASH for a gift card which is now deemed as no longer any good according to your stores and web site?  Does this mean my son can't get the $20.00 from the gift card and that we are out the $20.00?
This means your business took our $20.00 and gave nothing but a worthless piece of plastic in return
I no longer have a job due to Corporate Outsourcing so $20.00 is a lot to me.
THAT IS SOOOO WRONG....

Store #12294
300 E Lake Rd, Palm Harbor, FL. 34685
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This report was posted on Ripoff Report on 07/20/2011 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/blockbuster-video-store/palm-harbor-florida-/blockbuster-video-store-2000-cash-paid-and-lost-due-to-blockbusters-not-honoring-gift-c-755718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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0Employee/Owner

#1 Consumer Comment

When all else fails, beg

AUTHOR: voiceofreason - (United States of America)

Call their corporate executive offices, explain the situation and ask would they please issue you a replacement card or voucher. Normal customer service is useless for this. Always go to the top. In the interest of good relations I'm betting they'd accommodate you.
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#2 Consumer Comment

RE: Bankrupt

AUTHOR: Robert - (U.S.A.)

Contact the bankruptcy administrator and get put on the creditor list.
-
While that sounds like a good idea in reality it will do nothing.

When a company declares bankruptcy the Trustee will sell off it's assets and use that money to pay off the creditors.  The amount available to pay off the creditors it not going to be enough to pay the debts.  If there was there would be no reason for the company to declare Bankruptcy in the first place.

So the trustee makes certain decisions as to who gets paid and how much they get paid.  They don't say "Oh we have this $20 debt let's just pay that one off".  There are certain priorities as to who gets paid first.  Unfortunately a customer with a $20 gift card is going to be at the bottom of this very long list.  So if on the outside chance(we are talking being struck by lightning twice odds) they would get anything, it would be a fraction of the cards "value".

Of course in this case this is probably a mute point anyway.  It appears that the sale was already approved, and the funds dispersed.  So it would be too late even if it was practical.
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#3 Consumer Comment

Because they are bankrupt

AUTHOR: voiceofreason - (United States of America)

They declared bankruptcy, wiping out their debts, including gift cards. Contact the bankruptcy administrator and get put on the creditor list.
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#4 Consumer Comment

Gift Cards

AUTHOR: Robert - (U.S.A.)

Does this mean my son can't get the $20.00 from the gift card and that we are out the $20.00?
- The short answer is Yes.  Sorry.

Blockbuster went Bankrupt in 2010, in April 2011 they no longer accepted any outstanding gift cards.  So your son probably had this card for a while.  Hopefully you and your son have learned a fairly inexpensive lesson.  A Gift Card is only as good as long as the store that you buy it from is around.  So use any card you get as soon as you can and don't let it lay around.  Because the reality is you don't know if that company will be around tomorrow.
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