Report: #273665

Complaint Review: Blockbuster Video

  • Submitted: Mon, September 10, 2007
  • Updated: Mon, September 10, 2007
  • Reported By: lake mary Florida
  • Blockbuster Video
    Dallas, Texas

Blockbuster Video False advertising and unfair business practices Dallas Texas

*Consumer Suggestion: Make sure to read the ENTIRE terms & conditions.

Show customers why they should trust your business over your competitors...

Blockbuster canceled my online membership, without warning. They just stopped sending videos. When I emailed them, they responded that my membership had been canceled because I had used too many of the in-store exchanges and I needed to select another plan.

My plan states: "1 at-a-time, unlimited mailings
unlimited in-store free movie/discounted game exchanges
+1 FREE bonus Movie or Game Rental E-Coupon / Month"

Gee I don't know, but I thought that "unlimited" meant "not limited".... So I fired them and will take my business back to NETFLIX!

lake mary, Florida
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This report was posted on Ripoff Report on 09/10/2007 12:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Make sure to read the ENTIRE terms & conditions.

AUTHOR: Duane - (U.S.A.)

Blockbuster did not do anything wrong - or at least they did not do anything that you did not agree to. When you opened up your account and used it, you agreed to their terms & conditions. In those terms and conditions, it states:

"Blockbuster initiated Cancellations. Blockbuster may suspend or cancel a BLOCKBUSTER Online membership account, or otherwise restrict your use of BLOCKBUSTER Online, in Blockbuster's sole discretion, with or without cause."

Going over to n-e-t-f-l-i-x won't prevent thais type of thing from happening either. In their terms & conditions, it states :

"We reserve the right to terminate your account for any or no reason."

Both companies have the complete terms & conditions available online. You have to search for them, but they are there. Visit the sites, read them completely. Always read everything before agreeing to something - otherwise you may be agreeing to something you dont like.
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