On August 2nd, 2011 I contracted this company Blocknews.net to host me on their supposed webservers for NNTP Usenet postings to newsgroups. They charged me $2.75 for a block of GBs. All well and good...so far.
A day later I notice my posts are not uploading. I email them on their standard form and they request I switch to the European server. I refuse because I know I will have to rebuild my book once this is done.
Then after more fails to upload I open a new support ticket and they ask me what the problem is? I tell them the same thing; my posts are not uploading to the newsgroups. They soon email back that they are fixing their equipment and ask me to be patient. I tell them fine, I am patient and I can wait for them to repair whatever they need to repair.
After another day of waiting, I open a new support ticket. This time they tell me, "oh, we didn't notice but your posting privileges have been suspended" due to some ambivilant term as "spamming. [continued below]....
....." I'm in shock. I've been online for more than twelve years and have yet to spam anyone about anything. So they send me their perception of "spam" which turns out to be a song parody I wrote about the Beatles Magical Mystery Tour song.
I tell them fine. If you can't handle something as benign as this then please just refund my $2.75 block purchase price and we'll go our own separate merry ways. I then get a notice from Blocknews.net saying that if I report them to anyone they're going to charge $200.00 to my debit card as their "cleanup fee." What kind of madness is this?
If they refuse to do something so simple as to refund $2.75 to a irate customer after only a day or so of non-service what else are these people capable of? Now on top of this I think they may have blacklisted me from joining up with any other newsgroup provider.
If you're going to contract a newsgroup server, make sure they're not as thin-skinned as Blocknews is. Plus you see a cavalcade of other problems they can cause you. I also have had to close my bank account and open a new one due to their threat of withdrawing an unauthorized $200.00 out of it.