Bloom Tree Experts Martin Macauley Owner will take deposits from people and not return them under any circumstance even though his customer service people say he will. Seattle Washington

A very bad experience with the owner of this company. I had a tree fall during a wind storm and the tree fell in to my neighbors yard and blocked their driveway. It was very difficult to find a company because they all were very busy due to the storm. I called Blooma Tree Experts and talked to a very friendly customer service person. The storm was August 29th, I called them the next week and they said they couldn't schedule until the end of October. They did mention that if I booked it I would be first in line if there was a cancellation and they needed $250 deposit, I booked it. 2 weeks later I found someone to remove the tree right away. So I called Blooma and asked to cancel and the very nice customer service person said no problem since I called a month before the service was to be done. She told me there should be no problem getting my deposit back since it was taking so long and I had called early. I got an e-mail that night from the owner saying he was keeping my deposit because he has it in his contract that he can do that and call it Liquidated Damages. I don't know what he is thinking what kind of damage I caused him ? I looked on Yelp and have found simallar customers he has done this with. I'm trying to let everyone I know about this guy and his bad business practices. I don't want anyone else to receive this kind of treatment and get Ripped Off by this person (company)