Report: #1055720

Complaint Review: Blu Flame E-Cigs

  • Submitted: Sun, June 02, 2013
  • Updated: Sun, June 02, 2013
  • Reported By: Susan H — McDonough Georgia
  • Blu Flame E-Cigs
    1521 Alton Road #752 Miami, FL. 33139
    Miami Beach, Florida

Blu Flame E-Cigs Ordered a FREE TRIAL of starter pack for no flame E-cigs. There were no terms and conditions. Just the free trial for $4.95. A week later they took out $99.06. I called they said it was n terms and conditions I went back re read and no there is not. I am very careful about that. My account was overdrawn and I had to cancel my debit card. After multipe arguments on the phone they said to return the product and I would get a refund. Have not seen it yet so I filed a claim with my bank. They need to be put out of business or in my opinion in jail for using the fact that you are desperate to quit smoking to steal from people. Miami Beach Florida

*Consumer Comment: Blu is a high quality company

Show customers why they should trust your business over your competitors...

 I am desperate to quit smoking. I see a really too good ot be true offer but I read all terms and conditions that they had. It was for a free trial of the e-cigs. I was getting the starter kit for just shipping and handling which was for $4.95.

They took out the $4.95 and I did recieve the starter kit. I week later I was checking on my checking account and saw that they took 99.06 out of my account.  There was nothing in terms and conditions about this or any other amount coming out and they had not sent me anything else to charge me for. I called them they tell me that the $99.06 is for the full price of the free trial. Now what sense does that make?

The woman wanted to show me around the website that I supposedly ordered from and read the terms and conditions. Well it was a completely different site. I told her this and after she got a little angry with me she told me to send hte product back at my expense and they would refund the money. I have yet to sent refund and do not think I ever will. I have filed a claim with my bank but with no result there yet either.

This company needs to be out of business or in jail. Taking peoples desperate attempts to quit smoking and to get healthy and exploiting that to steal from people.

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This report was posted on Ripoff Report on 06/02/2013 08:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Blu is a high quality company

AUTHOR: Dinah - ()

As a consumer I have tried many brand's of E Cigs.  I found Blu to be the best. Not only in the quality of the casing and other physical elements of appearance and performance, but also in the quality of the liquid cartridges they supply.  The liquid is made by Johnson Creek, here in the USA. That right there makes me feel better than importing the liquid from China like most other ECigs. The casing is from China but not the liquid and this is very important Because it makes it easier for the FDA  to test the liquid. I will continue to use Blu, because I believe that they are of great value to the modernization of healthier smoking.

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