Report: #993852

Complaint Review: Blue Bell Mountain Coffee

  • Submitted: Wed, January 09, 2013
  • Updated: Fri, February 08, 2013
  • Reported By: Michael — Santa Ana California U.S.A.
  • Blue Bell Mountain Coffee

    United States of America

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I won an eBay auction from Blue Bell Mountain Coffee July 21, 2012. I paid for expedited shipping and the auction details stated the green coffee beans would be delivered in a couple of weeks. They then contacted me and told me they did not have any coffee available to ship and that if I wanted to get 10 more pounds for the expedited shipping fee they could deliver my order in 2-3 months. I accepted that offer. 3 - months go by and nothing. At this point both eBay and Paypal have closed the transactions so there is no way to leave any feedback or reverse the transaction. I sent them an email in November asking when my coffee would be here. I was told late December. Still no coffee. I asked for a refund if they could not give me a tracking number for my order. No tracking number or refund. Now it is January and still no coffee. Now they are saying it will be here February, BUT there may be some delays due to customs and FDA inspections. They are in El Salvador so there is not much I can do. They promise delivery......but after eBay and Paypal complaint/problem reports time frames are closed. If you do not complain within a month after the purchase everything must be OK.....right? I did order a small sample before making a big (40 pound) purchase and it was delivered as stated so I expected the same with a big order. Another lesson learned the hard way.
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This report was posted on Ripoff Report on 01/09/2013 09:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

2/08/2013 only partial refund so far.

AUTHOR: Michael - (U.S.A.)

On January 20, 2013 I received a 50% refund with a promise of the other half coming soon. Well today is February 8 and am still waiting for the other half of my refund. The owner told me I would get the other half of my refund the week after I got the first half and just emailed last week telling me I would get it later in the week. Still waiting. The squeaky wheel gets the oil so it is time for me to squeak a bit. What a PITA. 
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#2 Author of original report

The owner has contacted me.

AUTHOR: Michael - (U.S.A.)

The owner did not get the emails I sent after August as the auction link had expired and I had to go through their eBay store. The store has a "contact us" page that was the only way to communicate with them. I sent emails through this web page Nov. 1 & 8. I also sent an email January 8, 2013 asking for a shipping date or refund. The reply to this was a statement that the coffee would be in the US in February. After seeing the report here the owner has shown me he is very concerned about his reputation and really wants his customers to be happy. He has offered me a refund and has even offered me the opportunity to pay for the coffee AFTER I receive it. This really makes me believe he did not know that I asked for a refund earlier. He also explained that the harvest came in very late and so all the coffee shipments were delayed. I explained to him that if I was told about this in advance and not expected to search for their web site to find the problem for myself that I would not have filled this report. But when your product does not come when expected and you (the customer) must ask what is happening with my order only to be told it will be next month.....well my patience ran out.
The owner has been in contact with me daily to ensure I get a refund and the original 40 pound order of coffee.

I do like their coffee and hope everything turns out good for both of us.

I will update this as I get a refund and as to when the coffee arrives. 
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#3 REBUTTAL Owner of company


AUTHOR: Blue Bell Mountain Coffee - (El Salvador)

Hi, I have search on our web mail and we noticed that last email send by the buyer was on Aug 01/2011, that was few days after the auction ends, auction was very clear on what harvest you will get and that's only for 2013, WE HAVE AND WE DONT HAVE ANY REUFND REQUEST AS WELL, we have post general information in the front page of our web site, it is my opinion that costumer base his arguments on that post made in our site, it is in fact that harvest will be in the USA by Feb, but refund request use to be handled and they needs to be file with our web site.
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#4 REBUTTAL Owner of company


AUTHOR: Blue Bell Mountain Coffee - (El Salvador)

Hello Michael, the coffee you won in the ebay auction was for 2013 harvest, this harvest was initially scheduled to be done by Oct -Nov but that was not the case, the coffee ripping was very slow due natural issues and the coffee is delayed more than one month from now, if you share the item number and item title you will see the 2013 year very clearly, also, we have post updates in the front of the web site page about this issue, we offer full refund of course, if you can let me know who's the one who reply your email with your refund request I will follow that, I not at the office all times and sometimes my employees did not share costumers comunication with me, and I am the only one who do refunds.....
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