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Report: #435053

Complaint Review: Blue Mountain Cards - Internet

  • Submitted:
  • Updated:
  • Reported By: Seattle Washington
  • Author Confirmed What's this?
  • Why?
  • Blue Mountain Cards bluemountain.com Internet U.S.A.

Total Ripoff: Blue Mountain Cards Deceptive practices and illegal cancellation scheme. Should be reported to attorney general for state and better business bureau. Internet

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Blue Mountain has begun a new and deceptive practice to lock consumers into yearly subscriptions without refunds. When signing up for a free trial, a user must then request cancellation to the free trial, or it automatically rolls into a yearly subscription. When calling to cancel, the company will cancel but will not refund - EVEN IF YOU CALL THEM THE VERY DAY OF THE CONVERSION. In essence, they force you to pay for a service you have acknowleged (and they have acknowledge) you do not want and will not use.

I am currently inquiring into whether this is legal under my state attorney general's guidelines. I will certainly report them to the better business bureau and ever other consumer watchdog organization I can find.

Blue Mountain does not care about the consumer one bit...they only want to deceive a consumer to take their money and run. It is the most consumer UNfriendly company I have ever found. They betray consumer trust. I cannot fathom who is running this business and what they are thinking, as this is NOT a business model for success.

And to boot...when you try to call them, they have installed an automated phone system that is impossible to navigate. In the course of 3 dozens calls, the phone system only understood my inputs 1/2 the time, and only on 3 occassions was I able to get through to a person. Ironically, every one of the 3 times the customer services rep kept saying "hello...this is Jerry, how can I help you? We must have a bad connection. I need to hang up." And they hung up.

So even when you get through to them, they will not speak to you.

Ripped off by blue mountain
Seattle, Washington
U.S.A.

This report was posted on Ripoff Report on 03/17/2009 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/blue-mountain-cards/internet/total-ripoff-blue-mountain-cards-deceptive-practices-and-illegal-cancellation-scheme-s-435053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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