ED Magedson – Founder
BlueBird by American Express / WalmartVirginia Herndon, Virginia USA
BlueBird by American Express / Walmart WalmartAmerican ExpressAMEXBluebird Rip off in customer service Herndon Virginia
I had the worst experience of this year dealing with BlueBird service this week. I opened an account with 3 subaccounts for my family so my kids have access to money since this service claims easy access. I waited for the cards to arrive and today validated the cards as instructed. I proceeded with linking my business account to this account so that I can move money here. There was no instructions implying that you cannot link a business account to personal account. Infact, I entered the acct number and ABA number it prompted me to enter my external account's username and password and after processing gave me a message that the account has been verified. Next step, I wanted to move money to my BB account so I tried and it gave me a meaningless error saying the AMEX card must be validated before. They were validated and that's why I was able to link an external acct. I called the customer service and they immediately surprised me by saying you violated terms and your account has been locked (closed). I tried to tell him that I only followed your instructions or no instructions. Then I felt why am with such lousy service anyways. I wanted my balance refunded and account closed and the AMEX manager (Dominique??) instructed that I need to check my account (that I do not have ability to login to) and one the funds are here they can refund the balance. I could not give them the basic common sense that I cannot check a "locked" account. The manager insisted that I tried to violate the terms. What terms when I was not instructed to not use two different types of account. Why in the world I would maintain another personal checking account just to move money to this BB account. I am pretty sure that American Express has learned a great deal of business from China and using that great customer service on us. This is so lousy that I feel ashamed of calling an American corporation. Now I am instructed to call everyday to find out if the money is available and only then they can close my account and send me my money back. What a rip off. I wasted several hours to get the whole thing set up correctly and because of lousy management at AMEX who did not provide instructions on what accounts could be linked and the lousy customer service that have no clue. They should simply outsource this to India or Philippines so we have a better reason to call it a bad experience.
This report was posted on Ripoff Report on 07/28/2013 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bluebird-by-american-express-walmart/herndon-virginia/bluebird-by-american-express-walmart-walmartamerican-expressamexbluebird-rip-off-in-cus-1070794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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