Report: #1004065

Complaint Review:

  • Submitted: Sat, January 26, 2013
  • Updated: Sat, January 26, 2013
  • Reported By: Jeffrey_White — Huntersville North Carolina United States of America
    1958 South 950 East
    Provo, Utah
    United States of America Bluehost, Inc. Misrepresentation of billing Provo, Utah

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I signed for a Wordpress hosting account and new domain with under the misconception that their pricing for their "Pro Edition" was $19.99 per month.  What the did not inform me of was that the pricing was to be billed all upfront until it was charged for a total of $239.88.  When I discussed this with customer service, one of their service representatives took over 16 minutes to reply to a request and then informed me that they could do the pricing based on a per month basis but it would cost an additional $9.99 per month.  Furthermore, when I requested a refund, they informed me that it would take 7-10 days to get the money back that they had just charged.  I requested that they void the charge as they had just run the transaction vs refund it and they informed me that they could not do that.  I was then informed that for me to keep the domain I just got, I would have to keep the billing at the $239.88.  So basically, I was being extorted to either sign up for their service for an entire year, regardless of their customer service, or risk losing the domain name I wanted.  I feel that this company is completely unethical in their business practices and that they are conning people into an unfair billing practice. 
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This report was posted on Ripoff Report on 01/26/2013 06:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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