Report: #225223

Complaint Review: American Greetings

  • Submitted: Wed, December 13, 2006
  • Updated: Thu, August 23, 2007
  • Reported By: Lake Oswego Oregon
  • American Greetings
    One American Road,
    Cleveland, Ohio
  • Phone: 888-254-1450
  • Web:
  • Category: Internet American Greetings Deceptive payment practice, free trial can not be cancelled without telephone call Cleveland Ohio Internet

*UPDATE EX-employee responds: I agree and sympathize

Show customers why they should trust your business over your competitors...

A credit card is required for the "free" e-card trial. If you want to cancel the service you can not do it online or by email. I requested the service to be cancelled by email and was told I had to call.

I called and was told my wife would have to call because I joined under her name. This is obviously a tactic to gain more sales and creates an unnecessary burden on the consumer. Online buyers should not support companies that practice this kind of deceptive payment practice.

Lake Oswego, Oregon
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This report was posted on Ripoff Report on 12/13/2006 03:50 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

I agree and sympathize

AUTHOR: Synergi - (U.S.A.)

I was an employee of American Greetings Interactive for nearly 3 years. Actually, I was working through a temp agency. The reason you could not get concise instructions on how to return your account to functionality is because the company is extremely "gun-shy" about telling you to change your settings, in order to avoid lawsuits. This is a very easy fix, if anyone would tell you what the problem is.

As far as deactivating the account, unfortunately the terms of sale are implicit about the terms of renewal and cancellation. I was never truly comfortable with this and often got in trouble for just cancelling when a person called in, rather than trying to bribe them into staying. However, the company is not at fault if you agree to the terms. By law they cannot cancel your wife's account without her direct autorization.

Here is a small tip, though: when they send you the email to call, reply to it and tell them to cancel immediately. They will comply after the 2nd request, it is a company policy. This is because 80% of their cancellations come back and they don't want to make you mad. The auto-renewal is what I had the most problem with, however it is outlined clearly in the Terms. The lesson: read EVERYTHING before buying online.

Another point: I was let go for various reasons, ranging from petty to total fabrications. They hired temps so they can avoid paying insurance, and so some truly knowledgable people can be hired cheap. I later found out that they had fired everybody, starting with the highest-paid (me among them!), and eventually sent everything to a third party telemarketing firm in Florida where 3/4 of the staff don't speak english. They make minimum wage.

The 2nd lesson: You get what you pay for. Don't use pay sites for eCards. There's pleny of good free ones.
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