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Report: #106090

Complaint Review: BMW, BMW North America - Crevier BMW - Santa Ana California

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  • Reported By: Santa Ana California
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  • BMW, BMW North America - Crevier BMW 1500 Auto Mall Dr, Santa Ana, CA 92705 Santa Ana, California U.S.A.

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I purchased a 2001 z3 a little over 4 months ago and I have, thus far, had 8 Loaner cars, 23 visits to the dealership, and my car has been there for roughly 7 weeks of service. I have requested a different car and the response to that is "Why, the vehicle is in perfect condition". Hmmm, I don't think so.

Issues in escalating order - the glove box broken, the center consul broken, motor in my door window replaced, a/c been in several times - broken hose, broken compressor, broken pulley, the radio has been fixed 5 times for a popped woofer, speaker problems, the best was loose bolts in the engine causing the radio to jiggle upon moving, as well as 4 visits for electrical issues which is causing areas in the car to short out.

BMW deems these issues "small fixable problems" but after so many issues, so many dealership visits, when does it become a problem? It is a problem to me. I purchased this car to drive it, I should get what I paid for.

It is one thing to have issues with the car, it is another to be ignored by the dealership and brushed off by the corporate office. But when they are a huge international company and I am only one person - I can see why they don't care.

It is wrong that I have been at the dealership so many times, it is wrong that I get there to pick up my car from service and my file can not be found so they don't give me any paperwork (4 times this has happened - I figure they are hiding the service visit), it is wrong that I have wasted vacation time sitting at the dealership, it is wrong that I pick my car up from service and it is not washed and the protector paper is still inside, it is wrong that I make an appointment to speak with someone about turning in my car and when I get there the guy is gone for the day, it is wrong that I was given an option to turn in my "perfect" car after 4 months for the bargain price of $7500 which is 30% of the entire price of the car, it is wrong that I have to phone 10 times to get someone to call me back, it is wrong that corporate office has not intervened and alleviated these issues, it is wrong that I'm promised a wind screen for all my trouble and then that is not followed up on, it is wrong that BMW Corporation is denying my request to extend the warranty on an obviously faulty vehicle.

How can they have the nerve to tell me it will cost $7500 to return a lemon car for another that is in working order. I've had it for 4 MONTHS and has been in service for 7 WEEKS. That is a slap to the face after all I have been through.

BMW takes advantage of their customers by selling problem cars and not backing up their product. They don't care if I return for business or not becuase there will be someone else whom they can take advantage of. It makes me sick that I purchased a vehicle from a company that operates with such low quality. I would hate to see anyone else taken advantage of in this way.

Beware of BMW, they have beautiful high performance cars but when something goes wrong, don't expect any customer service - that is just not part of what they are selling.

Lisa
Santa Ana, California
U.S.A.

This report was posted on Ripoff Report on 08/30/2004 11:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bmw-bmw-north-america-crevier-bmw/santa-ana-california-92705/crevier-bmw-ripoff-bmw-sold-me-a-lemon-the-car-has-been-in-service-7-weeks-out-of-the-las-106090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#16 Consumer Suggestion

German Cars Are Mechanical Nightmares

AUTHOR: Bob - (U.S.A.)

POSTED: Thursday, February 24, 2005

Although they are known for comfort and handling, German luxury cars are also known for major electrical and mechanical grief.

Check Consumer Reports and see the black (much worse than average) reliability ratings.

If you want the German driving experience, be prepared to spend a lot of time and money at the repair shop.

If you want a reliable luxury car, try Lexus. Much better than average in Consumer Reports.

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#15 Consumer Suggestion

German Cars Are Mechanical Nightmares

AUTHOR: Bob - (U.S.A.)

POSTED: Thursday, February 24, 2005

Although they are known for comfort and handling, German luxury cars are also known for major electrical and mechanical grief.

Check Consumer Reports and see the black (much worse than average) reliability ratings.

If you want the German driving experience, be prepared to spend a lot of time and money at the repair shop.

If you want a reliable luxury car, try Lexus. Much better than average in Consumer Reports.

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#14 Consumer Suggestion

German Cars Are Mechanical Nightmares

AUTHOR: Bob - (U.S.A.)

POSTED: Thursday, February 24, 2005

Although they are known for comfort and handling, German luxury cars are also known for major electrical and mechanical grief.

Check Consumer Reports and see the black (much worse than average) reliability ratings.

If you want the German driving experience, be prepared to spend a lot of time and money at the repair shop.

If you want a reliable luxury car, try Lexus. Much better than average in Consumer Reports.

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#13 Consumer Suggestion

German Cars Are Mechanical Nightmares

AUTHOR: Bob - (U.S.A.)

POSTED: Thursday, February 24, 2005

Although they are known for comfort and handling, German luxury cars are also known for major electrical and mechanical grief.

Check Consumer Reports and see the black (much worse than average) reliability ratings.

If you want the German driving experience, be prepared to spend a lot of time and money at the repair shop.

If you want a reliable luxury car, try Lexus. Much better than average in Consumer Reports.

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#12 Consumer Suggestion

You don't ever buy a used car from a car dealer! My god, they're all crooks. What do you expect?

AUTHOR: Paul - (U.S.A.)

POSTED: Thursday, February 24, 2005

You know that all car dealers are nothing but crooks! I don't think there's a person alive over the age of 18 who doesn't know that. The average person may not have heard of any of the thousands of frauds listed on these pages, but they d**n sure know one thing.

Car dealers are all frauds. That much they're sure of.

Plus, you bought a car that is more than likely to be driven hard. People beat the hell out of them little roadsters, and then trade them in. Once it runs through the certification process, it's put out on the lot for the next sucker to haul it away.

That was your real mistake here. If I was determined to buy one of those little cars, I definitely would have gone to a private party. I'd be assessing the prior owner as much as the car. What else do they own? Vettes with lowered suspensions? Jacked up trucks that were driven in the mud? Pass!

You want to buy a sports car from someone who bought the thing only for the image. I'd look for a female owner. Older. Dignified. The kind of person who isn't going to go out to the parking lot and start doing donuts with the thing. I'd ask the owner to take me for a short drive in the vehicle, before I drove it myself. See if they have any bad habits that tear the car up.

That's how you buy a used sports car.

The absolute last place to go is to a new car dealership. First, they are all crooks. Second, they will put any trash out that gets taken in on trade. Certified, my a*s! If there's a buck to be stolen from someone, then the thing gets certified. It's as simple as that.

I don't even like to buy a new car from these d**n dealer crooks. I wish to god that the factories would start selling cars to the public. That way, we could bypass all that dealer fraud once and for all.

Now, for all the dealers reading this who plan to rush here to defend their honor, save your breath for your next crooked deal. Nobody's likely to believe you anyway. And, why not? Look at the tactics you scumbags use.

Read here about the dealership who actually installed one-way spikes at their exits to prevent people from leaving before they could steal their money. That's right. People were held hostage! They weren't allowed to leave until they agreed to buy something. It's all right here. Complete with color pictures.

If you're in this crooked dealer industry, take a look at some of the things that are going on. That way, you won't need to wonder why people piss in your coffee and spit in your food once they find out how you make your fraudulent living. Car dealers make child pornographers seem like honest people by comparison.

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#11 Consumer Suggestion

You don't ever buy a used car from a car dealer! My god, they're all crooks. What do you expect?

AUTHOR: Paul - (U.S.A.)

POSTED: Thursday, February 24, 2005

You know that all car dealers are nothing but crooks! I don't think there's a person alive over the age of 18 who doesn't know that. The average person may not have heard of any of the thousands of frauds listed on these pages, but they d**n sure know one thing.

Car dealers are all frauds. That much they're sure of.

Plus, you bought a car that is more than likely to be driven hard. People beat the hell out of them little roadsters, and then trade them in. Once it runs through the certification process, it's put out on the lot for the next sucker to haul it away.

That was your real mistake here. If I was determined to buy one of those little cars, I definitely would have gone to a private party. I'd be assessing the prior owner as much as the car. What else do they own? Vettes with lowered suspensions? Jacked up trucks that were driven in the mud? Pass!

You want to buy a sports car from someone who bought the thing only for the image. I'd look for a female owner. Older. Dignified. The kind of person who isn't going to go out to the parking lot and start doing donuts with the thing. I'd ask the owner to take me for a short drive in the vehicle, before I drove it myself. See if they have any bad habits that tear the car up.

That's how you buy a used sports car.

The absolute last place to go is to a new car dealership. First, they are all crooks. Second, they will put any trash out that gets taken in on trade. Certified, my a*s! If there's a buck to be stolen from someone, then the thing gets certified. It's as simple as that.

I don't even like to buy a new car from these d**n dealer crooks. I wish to god that the factories would start selling cars to the public. That way, we could bypass all that dealer fraud once and for all.

Now, for all the dealers reading this who plan to rush here to defend their honor, save your breath for your next crooked deal. Nobody's likely to believe you anyway. And, why not? Look at the tactics you scumbags use.

Read here about the dealership who actually installed one-way spikes at their exits to prevent people from leaving before they could steal their money. That's right. People were held hostage! They weren't allowed to leave until they agreed to buy something. It's all right here. Complete with color pictures.

If you're in this crooked dealer industry, take a look at some of the things that are going on. That way, you won't need to wonder why people piss in your coffee and spit in your food once they find out how you make your fraudulent living. Car dealers make child pornographers seem like honest people by comparison.

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#10 Consumer Suggestion

You don't ever buy a used car from a car dealer! My god, they're all crooks. What do you expect?

AUTHOR: Paul - (U.S.A.)

POSTED: Thursday, February 24, 2005

You know that all car dealers are nothing but crooks! I don't think there's a person alive over the age of 18 who doesn't know that. The average person may not have heard of any of the thousands of frauds listed on these pages, but they d**n sure know one thing.

Car dealers are all frauds. That much they're sure of.

Plus, you bought a car that is more than likely to be driven hard. People beat the hell out of them little roadsters, and then trade them in. Once it runs through the certification process, it's put out on the lot for the next sucker to haul it away.

That was your real mistake here. If I was determined to buy one of those little cars, I definitely would have gone to a private party. I'd be assessing the prior owner as much as the car. What else do they own? Vettes with lowered suspensions? Jacked up trucks that were driven in the mud? Pass!

You want to buy a sports car from someone who bought the thing only for the image. I'd look for a female owner. Older. Dignified. The kind of person who isn't going to go out to the parking lot and start doing donuts with the thing. I'd ask the owner to take me for a short drive in the vehicle, before I drove it myself. See if they have any bad habits that tear the car up.

That's how you buy a used sports car.

The absolute last place to go is to a new car dealership. First, they are all crooks. Second, they will put any trash out that gets taken in on trade. Certified, my a*s! If there's a buck to be stolen from someone, then the thing gets certified. It's as simple as that.

I don't even like to buy a new car from these d**n dealer crooks. I wish to god that the factories would start selling cars to the public. That way, we could bypass all that dealer fraud once and for all.

Now, for all the dealers reading this who plan to rush here to defend their honor, save your breath for your next crooked deal. Nobody's likely to believe you anyway. And, why not? Look at the tactics you scumbags use.

Read here about the dealership who actually installed one-way spikes at their exits to prevent people from leaving before they could steal their money. That's right. People were held hostage! They weren't allowed to leave until they agreed to buy something. It's all right here. Complete with color pictures.

If you're in this crooked dealer industry, take a look at some of the things that are going on. That way, you won't need to wonder why people piss in your coffee and spit in your food once they find out how you make your fraudulent living. Car dealers make child pornographers seem like honest people by comparison.

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#9 Consumer Suggestion

You don't ever buy a used car from a car dealer! My god, they're all crooks. What do you expect?

AUTHOR: Paul - (U.S.A.)

POSTED: Thursday, February 24, 2005

You know that all car dealers are nothing but crooks! I don't think there's a person alive over the age of 18 who doesn't know that. The average person may not have heard of any of the thousands of frauds listed on these pages, but they d**n sure know one thing.

Car dealers are all frauds. That much they're sure of.

Plus, you bought a car that is more than likely to be driven hard. People beat the hell out of them little roadsters, and then trade them in. Once it runs through the certification process, it's put out on the lot for the next sucker to haul it away.

That was your real mistake here. If I was determined to buy one of those little cars, I definitely would have gone to a private party. I'd be assessing the prior owner as much as the car. What else do they own? Vettes with lowered suspensions? Jacked up trucks that were driven in the mud? Pass!

You want to buy a sports car from someone who bought the thing only for the image. I'd look for a female owner. Older. Dignified. The kind of person who isn't going to go out to the parking lot and start doing donuts with the thing. I'd ask the owner to take me for a short drive in the vehicle, before I drove it myself. See if they have any bad habits that tear the car up.

That's how you buy a used sports car.

The absolute last place to go is to a new car dealership. First, they are all crooks. Second, they will put any trash out that gets taken in on trade. Certified, my a*s! If there's a buck to be stolen from someone, then the thing gets certified. It's as simple as that.

I don't even like to buy a new car from these d**n dealer crooks. I wish to god that the factories would start selling cars to the public. That way, we could bypass all that dealer fraud once and for all.

Now, for all the dealers reading this who plan to rush here to defend their honor, save your breath for your next crooked deal. Nobody's likely to believe you anyway. And, why not? Look at the tactics you scumbags use.

Read here about the dealership who actually installed one-way spikes at their exits to prevent people from leaving before they could steal their money. That's right. People were held hostage! They weren't allowed to leave until they agreed to buy something. It's all right here. Complete with color pictures.

If you're in this crooked dealer industry, take a look at some of the things that are going on. That way, you won't need to wonder why people piss in your coffee and spit in your food once they find out how you make your fraudulent living. Car dealers make child pornographers seem like honest people by comparison.

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#8 Consumer Comment

I am disappointed but not surprised

AUTHOR: Phil - (U.S.A.)

POSTED: Wednesday, February 23, 2005

I bought my first BMW from Crevier in 1996, it was a new Z3. I subsequently got a 97 5 series and last year a 2004 325i. I have found their sales people to be excellent. I have found their service to be ok.
You did buy a used car.

My Z3 had plenty of niggly problems. A piece of plastic fell off the drivers side door twice. The air stopped blowing cold twice. It stopped dead on the freeway once. But you know what I loved driving the car. A car is the most complicated piece of machinery you will ever own, my uncle is a mechanic for Ford and another works as a service writer for Jeep. I used to work on my own cars, which is probably why I am more forgiving than you are, I know how tempramental cars can be.
FYI, Crevier service is way way overburdened. When I went back in 2004, I was shocked to see how crowded service was, you couldn't swing a cat in the customer area so many people wanted service. Their facility just can't handle the volume. So I am not surprised they lost your file, but I am disappointed.

As for the BMW used car warranty-I believe their inspection covers major mechanical. Only one of which you reported a problem with. Hoses wear with age. When the belt has problems, it stresses the other parts of the system causing them to fail but not always. Interior mechanical parts in the door age, but you can't expect anyone, let alone a dealer to take apart a door to inspect window parts. The radio-I would be most interested in what bolts came off. The way you describe it, you make it sound like the engine mounts were going to fall off.
As for the so called buy back period, I would like to know if this is Crevier trying to appease you or official policy written somewhere in their contract.

Lemon laws state you must have the same problem 3 times with a new car and the dealer fails to fix it. Unfortunately you seem to be having different problems with a used car.

I had and still have a problem with my 5 series, the d**n alarm goes off by itself, I took it to Crevier many times and they couldn't get it to duplicate. I still have the car and the d**n thing still goes off when it feels like.
It seems to me though that Crevier is fixing the problems as they occur, is that correct? If they are, it's really hard to do anything. I agree having to bring the car in all the time and their having it so long is a real pain. How has it been since or have you sold it?

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#7 Author of original report

the first report was not clear

AUTHOR: L - (U.S.A.)

POSTED: Saturday, September 04, 2004

the speakers and radio don't work due to electrical issues. i WISH it was from listening to the radio too loud. i just don't think the dash and radio are supposed to blink and short on and off. if all used cars do that, then i've been really lucky up until now.

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#6 UPDATE Employee

Used Car

AUTHOR: Layne - (U.S.A.)

POSTED: Thursday, September 02, 2004

Cars are expensive, but if you wanted a PERFECT car, maybe Used wasn't the way to go.

Maybe they're tired of fixing your speakers. If you want the music that loud, consider a replacement with something that can handle your volume. You're not getting the service you want, because you've become an assache! Oh, and let's not forget to detail your car each week while you're in.

As far as your request for the (free?) extended warranty - Geez! Manufacturer's rarely end up honoring them anyway, even on a new vehicle. There are loopholes at every turn to get out of it. Did you request free gas and oil changes for life too?

I don't know exactly what "certified" really means when it comes to a used car, but I would assume they're talking mechanically, not aesthetically. Maybe there's a 'certified mechanic' out there who could shed some light on what it really means.

I also think if your biggest worry this week is your 'woofers' - count your blessings.

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#5 UPDATE Employee

Used Car

AUTHOR: Layne - (U.S.A.)

POSTED: Thursday, September 02, 2004

Cars are expensive, but if you wanted a PERFECT car, maybe Used wasn't the way to go.

Maybe they're tired of fixing your speakers. If you want the music that loud, consider a replacement with something that can handle your volume. You're not getting the service you want, because you've become an assache! Oh, and let's not forget to detail your car each week while you're in.

As far as your request for the (free?) extended warranty - Geez! Manufacturer's rarely end up honoring them anyway, even on a new vehicle. There are loopholes at every turn to get out of it. Did you request free gas and oil changes for life too?

I don't know exactly what "certified" really means when it comes to a used car, but I would assume they're talking mechanically, not aesthetically. Maybe there's a 'certified mechanic' out there who could shed some light on what it really means.

I also think if your biggest worry this week is your 'woofers' - count your blessings.

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#4 UPDATE Employee

Used Car

AUTHOR: Layne - (U.S.A.)

POSTED: Thursday, September 02, 2004

Cars are expensive, but if you wanted a PERFECT car, maybe Used wasn't the way to go.

Maybe they're tired of fixing your speakers. If you want the music that loud, consider a replacement with something that can handle your volume. You're not getting the service you want, because you've become an assache! Oh, and let's not forget to detail your car each week while you're in.

As far as your request for the (free?) extended warranty - Geez! Manufacturer's rarely end up honoring them anyway, even on a new vehicle. There are loopholes at every turn to get out of it. Did you request free gas and oil changes for life too?

I don't know exactly what "certified" really means when it comes to a used car, but I would assume they're talking mechanically, not aesthetically. Maybe there's a 'certified mechanic' out there who could shed some light on what it really means.

I also think if your biggest worry this week is your 'woofers' - count your blessings.

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#3 UPDATE Employee

Used Car

AUTHOR: Layne - (U.S.A.)

POSTED: Thursday, September 02, 2004

Cars are expensive, but if you wanted a PERFECT car, maybe Used wasn't the way to go.

Maybe they're tired of fixing your speakers. If you want the music that loud, consider a replacement with something that can handle your volume. You're not getting the service you want, because you've become an assache! Oh, and let's not forget to detail your car each week while you're in.

As far as your request for the (free?) extended warranty - Geez! Manufacturer's rarely end up honoring them anyway, even on a new vehicle. There are loopholes at every turn to get out of it. Did you request free gas and oil changes for life too?

I don't know exactly what "certified" really means when it comes to a used car, but I would assume they're talking mechanically, not aesthetically. Maybe there's a 'certified mechanic' out there who could shed some light on what it really means.

I also think if your biggest worry this week is your 'woofers' - count your blessings.

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#2 Consumer Comment

everything you said is true, This situation happens all the time and it is nothing but a shame

AUTHOR: Lisa - (U.S.A.)

POSTED: Wednesday, September 01, 2004

Everything you said is true - I did buy in to the BMW Certified Pre-Owned scam. Thanks for pointing that out however I was not aware it was a scam or else I would not have purchased from BMW.

After the last 4 months of troubles, I do feel quite foolish for buying the car. I checked the history on the vehicle, I went back several times to test drive it, and the car was Certified which I felt meant it had been checked out. Clearly I was wrong and BMW sells cars that do not stand up to their Certification.

I want to know what I could have done differently. I purchase nothing but used cars and have NEVER had a problem - this situation is all new to me. And to answer your question about mileage, it had 35K when I purchased the vehiclce.

So no, I don't feel like I'm "special". This situation happens all the time and it is nothing but a shame, for the consumer who has given enough faith in a company to hand over their money to basically be told, "oh, sorry". We are not talking about a $30 blender, a $40 shirt, a $400 ipod, etc - we can pay upwards of $30k for cars, we rely on them in life and expect them to operate accordingly. I trusted BMW, I handed over my money, I expected the car to work, and I was wrong. End of story.

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#1 Consumer Comment

Facts Of Life... people who pay more expect more.

AUTHOR: Cory - (U.S.A.)

POSTED: Tuesday, August 31, 2004

Somebody needs to explain to you the facts of life when it comes to buying used cars. You seem to have bought into this BMW line of BS and expected a magic carpet. You bought a used car. You didn't post the mileage on your Z3, but sometimes that doesn't matter, because what matters is how the vehicle was cared for and driven.

From what you have written it sounds as if the car was driven hard. You bought a used car. If you read many of the posts on this site, many of them have to do with folks who have purchased used cars and are in the same situation as you are. Don't think you are special because you bought a BMW. I know people who pay more expect more.

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