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Report: #1204723

Complaint Review: BMW of Sarasota - Sarasota Florida

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  • Reported By: Consumer — Sarasota Florida
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  • BMW of Sarasota 5151 Clark Rd Sarasota , Florida USA

BMW of Sarasota I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during the weekend and i was put on hold for an hour by a lady at service. She then hung up on me while still on hold. When i called back, service was closed. When Derrick finally returned my calls he was rude and kept telling me over and over that I could not tow the car without paying for it (You can call someone a thief without uttering the word thief.). He repeated this several times when he called me back yesterday and today. I spoke to the service manager Kyle on 01/26/2015 and I complained to him about Derrick's lack of customer service and the fact that I had missed several days of work. I also told him that his agent was rude. Kyle promised to call me the next day with a resolution. 01/27/15 Derrick returns my call and tells me that he has the same position as Kyle and he can make the same decisions. He also tells me that he kept me posted. I asked for Kyle and he told me he was unavailable. Sarasota Florida

*General Comment: So...

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I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during the weekend and i was put on hold for an hour by a lady at service. She then hung up on me while still on hold. When i called back, service was closed. When Derrick finally returned my calls he was rude and kept telling me over and over that I could not tow the car without paying for it (You can call someone a thief without uttering the word thief.). He repeated this several times when he called me back yesterday and today. I spoke to the service manager Kyle on 01/26/2015 and I complained to him about Derrick's lack of customer service and the fact that I had missed several days of work. I also told him that his agent was rude. Kyle promised to call me the next day with a resolution. 01/27/15 Derrick returns my call and tells me that he has the same position as Kyle and he can make the same decisions. He also tells me that he kept me posted. I asked for Kyle and he told me he was unavailable.

Sarasota, Fl

This report was posted on Ripoff Report on 01/27/2015 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bmw-of-sarasota/sarasota-florida-34233/bmw-of-sarasota-i-took-my-car-for-diagnostics-on-012115-derrick-the-service-agent-did-1204723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

So...

AUTHOR: Tyg - ()

POSTED: Tuesday, January 27, 2015

 So because YOU have to pay for a tow on YOUR vehicle, somehow that MAGICALLY makes them the bad guys?? How does that work exactly?? If YOU have to pay for a tow on YOUR vehicle then YOU have to pay for a tow on YOUR vehicle. Dont bash THEM because YOU have to pay for YOUR problem. THAT is NOT a ripoff. What YOU are caling "rude" is THEm NOT giving you your way. THAT IS NOT RUDE!!! YOU need to grow up a bit and accept responsibility for YOUR life issues. All YOU have done is defame THEM because YOU dont agree that YOU have to pay for something. NOT A RIPOFF!!!!! This is a FALSE report from a self entitled spoiled consumer who wants the business to pay for THIER problem.

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