Complaint Review: BnJ , Ivanola Skin Serum - Fountain Valley California
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- Author Confirmed
- BnJ , Ivanola Skin Serum Fountain Valley, California USA
- Phone: 903-561-0470
- Web:
- Category: Telemarketers
BnJ Ivanola Skin Serum, doesn't work and I have tried to cancel, but they keep sending the product Fountain Valley, CA 92728-0800 California
*UPDATE Employee: Response for Judy
Show customers why they should trust your business over your competitors...
I have gotten rooked into this Ivanola Skin Serum. The product doesn't do what it said. I have tried to cancel my relationship with this company. They offered a trial of the product. I canceled two weeks after the trial and they keep sending the stuff and billing my credit card. How do I stop this? They make it very hard to find a number for their customer service.
This report was posted on Ripoff Report on 06/03/2017 12:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bnj-ivanola-skin-serum/fountain-valley-california/bnjnbsp-ivanola-skin-serum-doesnt-work-and-i-have-tried-to-cancel-but-they-keep-send-1376944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response for Judy
AUTHOR: Ivanola Skin Care - (USA)
SUBMITTED: Tuesday, June 13, 2017
Our company, Ivanola strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.ivanolaskincare.com/checkout.php
We feel for your concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 855-3378 or admin@ivanolaskincare.com
Sincerely,
Ivanola Skin Care Team
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