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Report: #1320565

Complaint Review: B.N.T - Doral Florida

  • Submitted:
  • Updated:
  • Reported By: Steph — Phoenix Arizona USA
  • Author Confirmed What's this?
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  • B.N.T 3321 NW 82nd Ave Doral, Florida USA

B.N.T Micro Audion No compre nada de esta compania!!! Doral Florida

*REBUTTAL Owner of company: Audion Micro

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Esta compania anuncia su comercial en Unimax. Le compre estos audifonos para oidos para mi papa. Mi mama fue quien inicio la orden. Le dijieron que no iban a cobrar envio. Bueno llegaron los audifonos y en la nota decia $160.00 de los audifonos y $39.00 de ENVIO de FEDEX!!! Total fue $199.00 No que no le cobraban el envio al cliente?? No servian estas porquerias. Chiflavan, la bateria no aguantaba carga y demasiados corrientes. Le llamamos a servicio de cliente para una devoluccion de dinero. Convencieron a mi mama que talvez esos fueron defectosos y que mandaban otros. Mi mama pago $6.00 al coreo para regresarlos y mandaron los mismos audifonos que mi mama habia mandado! Mi mama volvio a llamar a la compania para volver a regresar los y otra vez pago otros $3.00 de envio. Despues de 8 dias de llamar y llamar sin resolver el problema me dicen que solo me van a regresar $160.00 (segun, porque no ha visto el credito en mi tarjeta de credito?) porque tubieron que descontar el envio? Yo no los mande a que me enviaran los audifonos por FEDEX. Talvez si me hubieron dicho desde el principio que me iban a corbrar $39.00 de envio y hecho las cosas bien con honestidad diferente hubieran sido las cosas. Solamente estoy escribiendo mi estoria para advertirle a la gente sobre estos mentirosos! Mejor gasten un poco mas por unos audionos de mejor calidad y de compania honesta.  

This report was posted on Ripoff Report on 08/03/2016 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bnt/doral-florida-33122/bnt-micro-audion-no-compre-nada-de-esta-compania-doral-florida-1320565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Audion Micro

AUTHOR: Luis - (United States)

POSTED: Wednesday, March 27, 2019

Hola Steph, gracias por tu mensaje. Siempre lo tomamos muy en serio para poder prestar el mejor servicio a nuestros clientes.

El precio final que le brindo nuestro agente de $199 incluye taxes y envios. Ningun envio adicional fue cobrado a usted. Ya que manejamos mas de 500 ordenes al dia, nuestras facturas (invoice) siempre iran con un detalle de los costos incluidos donde veran el tax y los gastos de manejo y envio ya incluidos en el precio final. Clientes que no califican para el envio gratis, se les cobra adicional del precio final que nuestros agentes brindan.

Espero esto le haya aclarado un poco la confusion.

Si tiene alguna duda, por favor contactenos al: 305-537-3292.

Gracias,

Luis

Translation: 

 

Hello Steph, thanks for your message. We always take it very seriously to be able to provide the best service to our customers.

The final price of our $ 199 agent includes taxes and shipping. No additional shipment was charged to you. Since we handle more than 500 orders a day, our invoices (invoice) will always go with a detail of the costs included where they will see the tax and the handling and shipping costs already included in the final price. Customers who do not qualify for free shipping, are charged additional to the final price that our agents provide.

I hope this has clarified a bit the confusion.

If you have any questions, please contact us at: 305-537-3292.

Thank you,

Luis

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