Bob Fitzgerald - Tax ID 26-1919525 Bob Fitzgerald CoachingVIP ProspectingFitzgerald Coaching Poor Service, Poor Follow Up, Unable to Provide what had been promised, Biggest complaint is the arrogant attitude and unwillingness to resolve their issue Pittsford New York

I was contacted by Jeremy Herman with VIP Prospecting in Oct/Nov 2013.  We had several conversations on how they run a professional team that helps Realtors reach out to clients in their local area to provide services.  After going through several calls, emails and tweaking a contract between us outlining daily responsibilities, what we considered an appointment to be and other items, we decided to work together.  The contract was very specific that VIP Prospecting would dedicate X hours per day and what we agreed would qualify as an appointment or follow up.  

Towards the end of December I spoke with Jeremy and let him know that what they were sending as leads or potential client follow up did not match what we had originally discussed & I felt based on the volume they were providing there was no way they were reaching out to the list I had provided or dedicating the amount of time each day that was required in the contract.  Jeremy said, he agreed and to give them through December and into January and we should see different results due to the holidays.  

After starting into January and not receiving a response on various communication and requests to follow up with specific lists, I let Jeremy know I wanted to cancel effective immediately and receive credit since the service had not performed as promised.  This request immediately set off a barrage of what I needed to do, and what he felt I wasn’t doing, etc. Keep in mind, VIP Prospecting reached out to me and then went over what was to happen, how it would happen, and expectations along with what would be the end result they would provide.  I again said, let’s agree to disagree and cancel the account and refund what I’ve paid.

I was then told I would need to email Bob Fitzgerald, which I have done twice with no response.  I have asked for a phone number and was told email is the only way to communicate - kind of ironic for a company whose service is outbound calling.  Here is my request to Bob Fitzgerald, VIP Prospecting - just do the right thing.  You may have a great company, but this experience and the results provided fell way short.  Issue a credit immediately, as this is the right thing to do when a customer pays for something and then receives something inferior. - Jonathan Fitzgerald Orlando FL