Report: #155248

Complaint Review: Bob Howard Toyota

  • Submitted: Sat, August 27, 2005
  • Updated: Fri, February 19, 2010
  • Reported By: Oklahoma City, OK Oklahoma
  • Bob Howard Toyota
    Oklahoma, Oklahoma

Bob Howard Toyota Sales Manager MIng Lies, Kelson Lies. Don't believe anything they say. Buyer Beware. They are Thieves. RIPOFF Oklahoma Oklahoma

*Consumer Comment: *STOCK MARKET CRASH....

*Consumer Comment: Buyer Beware also means BEING AWARE

Show customers why they should trust your business over your competitors...

On 4-28-2005 I Purchased a 2000 Jaguar XJ8L from Bob Howard Toyota for $21,900. I traded in my new 2005 Nissan Altima for this car. Their Saleperson Kelson and Used car manager Ming totally misrepresented this car to get me to purchase it. I was told it was a one owner mint condition Jaguar that went through a 160 point inspection and was in excellent working condition. I have this car less than 72 hours and it is dead in the driveway. I go get a new battery it works for a day then dead again. I jump it and I take it to the shop get a tune up, oil change, engine flush and it works for 24 hours then dead again.

So Ming says to bring it back and the service department will look at it, I had to tow it to them at my expense. They keep it for a week and call me to tell me they can not find anything wrong with the vehicle, I was very perplexed but went to pick it up. I had not even drove it 3 miles and it dies while going home from the dealership.

I call Ming on my cell phone and told him I was stranded and he brought me a jeep to drive home but left my car on the side of the street and told me if I wanted to bring it back to the dealership I was going to have pay to have it towed. I could not believe this kind of service but I paid to have my Jaguar towed back to the dealership again.

They call me two days later and tell me they think the alternator could be bad but we would have to pay about $800 to have them fix it. I said well you sold me a warranty for $2500 put it on the warranty. Ming said well sir you just bought the car and the warranty has not gone into effect it takes up to thirty days so you will have to pay.

I told him I just gave you $2000 down on this car and took out a almost $24,000 loan for this car with the warranty and you won't make this right? He said "No Sorry that what you get when you buy a used car". I told him I only bought this car because you mislead me and told me what a good car this was. He told me to get off the dealerships property. So I had my car towed to Jaguar Of Oklahoma City and paid almost $1000 to have it fixed.

I have the car for one week and all the electrical starts shorting out. Seats won't move, ignition wont turn over, car alarm comes on all by it self all the time, the data registry keeps coming on and flashing everything in the registry. The stereo plays when it wants too. So I take it back to Jaguar of OKC and they tell me it could up to two thousand dollars to search down the electrical short it just depends on how long it takes them to find it. That shorts are very hard to track. And then they tell me the worst news of all that almost every part of that car has been wrecked. It has had a new hood, the driver side drivers door and rear door have been painted. The passenger side rear door has been painted. Both mirrors have been repaired and painted and there is still paint on the black plastic where they did not bother to take the mirror apart to spray it. So now I have a car that has been almost completely wrecked and with severe mechanical problems that they sold me a full market value.

I am paying $640 a month and cannot drive because the electrical is so messed up that most days the kill switch on the security system keeps my car from starting. And when it does run all the bells and whistles are going off while I'am driving it. So I bypass Ming and go to Mr Cross, and he tells me just come up here and pick out something you like and we will get you out of the car.

I go up there and Kelson is waitng for me at the door and says there is only one car on the dealership we can sell you because we bought it cheap and it is this white 2004 Toyota Camry for $17,995. I drove it and told him I did not like it but you have another car for the same price it was a Toyota SUV he said let me present it to Ming and see what he can do. Ming said I will have to put several thousand down on anything even the Camry because I can only give you $15,000 for your Jaguar we just sold you and nothing will hold your $8000 negative equity. I said you sold me a car that has very little market value at all at full market price and lied and misrepresented the car to sell it to me and I was driving a brand new car when I came to this place.

Ming ordered me off the premises. I still have my wrecked dead jaguar in my driveway that I'am paying $640 a month for. And my 16 year old daughter is taking me back to forth to work in her car. So how is that for a car deal? And, Also this one owner car has had 4 owners in 5 Years. Imagine that!

Oklahoma City, OK, Oklahoma
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This report was posted on Ripoff Report on 08/27/2005 11:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Karl - (USA)

was accurately predicted in an Update to a Toyota Ripoff Report on November 8th 2007 when the Dow Jones closed that day at 13,266 points.

*Anyone can 'Google' this- RIP OFF REPORT TOYOTA AND GULF STATES LEMON, and read the '1st Update' to that Ripoff Report where a 'Toyota Christmas Song' was written to the tune of- 'Hark the Herald Angels Sing', correct?

If you sing the song you'll see that the stock market CRASH was accurately predicted in the last line, right?

On March 9th 2009, sixteen months after that song was posted, the Dow Jones closed at its lowest level in many, many, years. On March 9th 2009 the Dow Jones closed at 6,547 points.

Write a song- you can't go wrong!

Thank You
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#2 Consumer Comment

Buyer Beware also means BEING AWARE

AUTHOR: carwarrior - (United States of America)

After reading your report, I cannot help but post this short simple information for you and others to consider and read;

First of all, these are VERY COMMON complaints for any Jaguar owner, and especially and used Jaguar owner. They are known worldwide for their electrical issues and bugs, and are even referred to as being wired by "the price of darkness" for the known issues of their wiring harnesses and electrical systems.

I am an ASE certified mechanic with 20 years experience, but without this experience, it is still up to US to know what we are getting in to. A short Google search of Jaguar (any model) will reveal these issues and the electrical nightmare that is owning a Jaguar in America. This is as true for the 1968 model as it is for the 2005 model. 

So many people want the "image" of owning and driving a Jaguar for the payoff, but fail to research these issues before taking out a loan for such a car, or what it will end up costing to have that image. Jaguars are expensive cars to own, period. You must take responsibility for your purchase. They owed you a car, not a dream. 

They CAN be great cars, but they are better suited for those of us who are able to plunk down whatever it costs to keep them in the shop, or on the road (which is considerably more) and better yet as a NEW car purchase when these issues are not as prevalent. No doubt someone got rid of this car because of the very bugs you were saddled with as the proud new owner. Jaguars are great for the first 60,000 miles at best in MY experience. That's all I can offer. IF you had spoken with ANY mechanic before buying that car, they would have told you all of this too. I would. 

While there is nothing I can say to justify the dealerships behavior with the tow charges and not offering some decent lever of customer care after the sale, and the whole mess with having to wait 30 days for a warranty to take effect sounds suspicious, this must be spelled out in all that fine print and paperwork WE fail to read during the excitement of signing to drive that shiny new Jaguar to our office or home to show off. 

I think they were wrong for how they treated you, but you still bear the responsibility for reading the terms of the sale AND the warranty, as well as the responsibility of researching the type, model and HISTORY of a car with the exact issues you are having as well and KNOWN issues. Expect more. Sorry. 

I don't know if this helps you, or what happened in the end. I understand you were angry, but if you had kept the Nissan, you may have gotten to the mileage mark that SOME Nissan Altima's start having oil leak problems, where the timing chain rubs through the timing cover. There was a service bulletin for this, but since it almost always happens outside of the warranty period, it is not a recall issue. Consider someone buying YOUR old Nissan as a used car and then having those issues within that same 30 days. Would you feel better if it's a cheaper car? Cheaper to fix? a Nissan instead of a Jaguar? I hope you get my point. 

Your Nissan would have passed that SAME 160 point inspection. Mechanics cannot see in to the future, that's why it is OUR job to read up on what we are buying. The inspection would never have "seen" an alternator that was going to fail in a few days. No one can see or predict that. I can assure you they didn't KNOW any of this was going to happen, so it's hard to justify saying that they lied. 
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