BOB MILLS FURNITURE STORES BOB MILLS FURNITURE SELLS JUNK FURNITURE odessa Texas

Bought almost $3000 worth of Leather furniture at Bob Mills Furniture in Odessa and it is falling apart. I noticed less than a year into the purchase that the leather love seat was bubbling so I contacted Bob Mills in Odessa and was told that it was natural. I took their word for it and now, almost 2 years later, it is getting worse. The bubbling of the leather is worse and now it is peeling off and flaking. I contacted the local office in Odessa on May 1st and was told that they would get back to me. A week went by and no call back. Another week went by and still no call back. So then I called them again and was told to call the Lubbock office Customer Service. I did and told them what was wrong and everything that had occurred. The Customer service representative ask me if I had gotten the extended warranty and I explained to them that no one offered it to me at time of purchase. I further stated, to her, "You think I would have purchased almost $3000 worth of furniture and not purchased the extended warranty". They never offered it to me. And, what gets even weirder is that the extended warranty that I was told about if I had purchased would not have even covered the bad workmanship on the love seat, sofa and recliner. I was told that they would get back to me. Again, a week went by then another week. I called was told that they were thinking about me and they were about to call me. She told me no news yet on what they were going to do. Again, was told by the Lubbock Customer Service office that they would call me back with info. Another week went by and no call back. So again, I called, and was told, again, that they were thinking about me and were fixing to call me. It's been almost 40 days and have not heard anything from them. In my opinion, from the Odessa Bob Mills Store to the Lubbock Bob Mills Customer Service Dept, I have been given the run-around. I get the feeling that they aren't interested in finding a solution to my $3000 Purchase. In my Opinion, Bob Mills doesn't stand behind a customer's purchase. They actually run away from you once a problem develops. Beware of the furniture they sell and Beware of the Warranty they sell if you buy it because it is Worthless when the time comes to use it if the workmanship on the furniture falls apart. BEWARE OF BOB MILLS FURNITURE.
YOU MIGHT JUST BE IN THE SAME SITUATION AS I AM NOW.