• Report: #1140804

Complaint Review: Bob's Furniture

  • Submitted: Tue, April 22, 2014
  • Updated: Tue, April 22, 2014

  • Reported By: Maureen — Massachusetts
Bob's Furniture
Nationwide USA

Bob's Furniture, Guardsman "GOOF PROOF" TOTAL SCAM Nationwide

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I purchased a leather sofa-sleeper couch from Bob's Furniture and bought the 5 year "Goof Proof" protection plan.  The salesperson told me this would cover any accident with my kids no questions asked.

 My 2year old caught a toy on a portion of the leather and tore a 2x2 inch chunk off-- you can see the hole a mile away.  I am within warranty and filed a claim.  After an unusual and mysterious "send us a photo phonecall" I quickly realized that "Goof Proof" is an utter scam.  I got an email back with from an address that does not accept replies rejecting my claim.

 When I found a number and finally reached a person, I was told that the policy covers "a puncture, cut, tear, or rip in leather from a single incident", but they concluded from my photo that not enough "layers" were torn through and therefore the claim is rejected.

 SCAM.  As a consumer I am utterly disgusted with this.  Bob's should be ashamed for selling these policies.

This report was posted on Ripoff Report on 04/22/2014 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bobs-furniture/nationwide/bobs-furniture-guardsman-goof-proof-total-scam-nationwide-1140804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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