• Report: #755516
Complaint Review:


  • Submitted: Wed, July 20, 2011
  • Updated: Wed, July 20, 2011

  • Reported By: Tim — chicago Illinois United States of America
San Jose, Costa Rica san jose, Select State/Province United States of America

Bodog Would not cancel account san jose, Other

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Stay away from this place. I tried to make a bet the other day and apparently it went through. I tried to log in and it said my account was suspended, weird because I just made a deposit. I called and was told my account was deactivated and I needed to send in a form of id. I told them I did not feel comfortable with this as they already had my credit card information and to go ahead and cancel my account. The rep I spoke with said account was already closed.

A few days later, looking at my credit card statement I see a charge from Bodog. I immediately called and was told the bet I made went through and I lost so there is no money to be refunded. I canceled my account 4 hours BEFORE the wager was to take place. I talked to everyone and anyone about gettting my card charged back for a bet that I canceled and finally ended  up talking to the most condescending person they have working there. His whole customer service approach was to use analogies to a situation that didnt apply to me, and used Vegas as an example. "If you go to Vegas and lose are you going to ask for your money back?" Um no. I didnt create an account in Vegas and then cancel my account 4 hours before wager I did it through the site you work for.

After a rep listened to the tapes of my phone calls canceling my account I told this person that if my credit card was not charged back I would dispute it with my bank and they would request the tapes. He told me they would not deal with my bank and if I went this route I could never open an online account anywhere as they all share info and was making notes about me. Truly unprofessional as we are only talking about $60 here not hundreds or thousands of dollars. Go somewhere else and avoid.

This report was posted on Ripoff Report on 07/20/2011 12:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bodog/san-jose-select-stateprovince-/bodog-would-not-cancel-account-san-jose-other-755516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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