Report: #1040207

Complaint Review: Body Care Resort, Inc

  • Submitted: Tue, April 02, 2013
  • Updated: Tue, April 02, 2013
  • Reported By: Jeanie — Honolulu Hawaii
  • Body Care Resort, Inc
    22125 S. Vermont St.
    Torrance, California
    United States of America

Body Care Resort, Inc Tai Sheng Healthcare Machinery Co Chinese company rips off American consumers. Do NOT buy their massage chairs. You'll be sorry! Torrance, California

Show customers why they should trust your business over your competitors...

My parents purchased a NEOX massage chair, model TS-5000, for $3600.00 while attending a Trade Show in Honolulu in Jan 2007.  The chair is now inoperable and is unable to return to its upright position.  My father contacted Body Care Resort's office in Torrance to request for assistance.  Unfortunately, they no longer have a sales rep in Hawaii and the customer service tech whom they spoke to only spoke Chinese.  I wrote a subsequent letter to Body Care Resort on Feb 5, 2013, to ask if they could refer us to a service technician in Honolulu so we can repair the chair.  We have not received any response to date.  When I attempted to call their office in Torrance, their voice message said to leave a message and they would return our call, however, there was no opportunity for me to leave a voice message.  Their website shows various demonstrations of how to replace certain items such as the mother board, however, there is no information on their website as to where we can obtain replacement parts.  The entire process has been very frustrating and there appears to be a total lack of customer service.  There is no one to assist customers in getting their expensive massage chairs repaired or how to obtain replacement parts.  If anyone has any idea what we need to do to get the chair working so it can return to its upright position, please reply to this report.  We do NOT recommend that you purchase any products from this company!  You will definitely regret it!

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This report was posted on Ripoff Report on 04/02/2013 10:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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