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Report: #1279886

Complaint Review: Bodybuilding.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Lidiane — Biritiba Mirim - SP Other Brazil
  • Author Not Confirmed What's this?
  • Why?
  • Bodybuilding.com Internet USA

Bodybuilding.com Package never arrived Boise City Internet

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I would like to tell the story of neglect I suffered from this site bodybuilding.com

order number 2252522991

Date Ordered: Thu, Mar 12, 2015
tracking number GM555115659112180710

The product never arrived, and when  I contacted customer service twice

I always got the same answer.

05/20/2015 23:22 GMT-03: 00 service <service@bodybuilding.com>

Hello Lidiane,

Thank you for contacting Bodybuilding.com Regarding the delays with order # 2252522991. We're sorry for the extreme delays you've experienced and understand how frustrating Certainly it must be to wait for your delivery. I'm happy to review your order and Provide you with some additional information.

After the package leaves the United States, it takes 10-25 business days to be delivered to your country's customs officals for clearance inspection. Of our best to speed up the w customs process by providing Them with all the required paperwork for import, but are Unable to determine an exact time frame for how long your package will take to clear. Unfortunately, on occasion we've seen packages take the long the 55 business days to clear customs due to high volume at processing, or if the package Has Been designated for further inspection.

When a package is not delivered Within an extended period of time, it's possible it was rejected by your country's customs agency and is being returned to our warehouse, or in rare situações, the package may be destroyed by customs. This can happen When the government has rules or regulations do not allow que Certain products to enter the country.

If your package was rejected and returned, we can offer you a refund or issue you an in-store credit for the price of the products (Which does not include shipping or return shipping fees.) I'm very sorry, but we must to wait for the package to be returned and processed by our warehouse, Which can take several months, so we appreciate your patience.
Once the package Has Been returned and processed, we'll send you a notification email.

Almost one year and my package never arrived !!!
Then contacted DHL, which accounted below.


Date: 20/08/2015 20:05
Subject: RE: Web Track Support Request: GM555115659112180710 (Thread: 646 618)
To: <lidigodoi@gmail.com>
Cc:

Good evening,

 

Thanks you for contacting DHL eCommerce. I am really sorry That You Have not received your package. You shouldnt have received it Within 14-20 business days from the DHL team received it. It is now outside of the delivery window Please contact your sender of the package for further assistance. I apologize for the inconvenience this is Causing que.

 

Kind Regards,

Carlena

Lead Consumer Service Representative

 

DHL eCommerce

www.dhl-usa.com


Bodybuilding.com never answered or entered in contact after this.
For years, I made several purchases on their website, my husband and I did not expect this kind of neglect

This report was posted on Ripoff Report on 01/13/2016 02:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bodybuildingcom/internet/bodybuildingcom-package-never-arrived-boise-city-internet-1279886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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