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Report: #134412

Complaint Review: Boehm-Ritter (nexiderm) - Napa, Ca 94559 California

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  • Reported By: chester California
  • Author Confirmed What's this?
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  • Boehm-Ritter (nexiderm) 1001 2nd St Napa, Ca 94559, California U.S.A.

Boehm-Ritter (nexiderm) ripoff! won't refund money for trial product Napa, California

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I ordered their trial product and thought that all i had to do was pay shipping and handling for a jar of their overpriced moisturizer.

I got the first jar, and tried to cancel. i could never get through to customer support,and was even on hold for over an hour! i tried to email them,but they never replied. Then they charged me $89.95 for a tiny one ounce jar! Then they chargedd me $99.90 for a second jar! finally i was able to get through to a real live person, who told me that i had to pay to ship it back to them (the second jar) and then they would credit my account. They never told me that i had to return the first jar. They gave me credit for the 2nd jar, but not the first.

I reported them to my credit card company and they are disputing the chargeback. They have absolutly no customer service and i wish i had known about this web site before i bought from them.


Mary
chester, California
U.S.A.

This report was posted on Ripoff Report on 03/09/2005 08:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/boehm-ritter-nexiderm/napa-ca-94559-california-94559/boehm-ritter-nexiderm-ripoff-wont-refund-money-for-trial-product-napa-california-134412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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