• Report: #134412
Complaint Review:

Boehm-Ritter (nexiderm)

  • Submitted: Wed, March 09, 2005
  • Updated: Wed, March 09, 2005

  • Reported By:chester California
Boehm-Ritter (nexiderm)
1001 2nd St Napa, Ca 94559, California U.S.A.

Boehm-Ritter (nexiderm) ripoff! won't refund money for trial product Napa, California

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I ordered their trial product and thought that all i had to do was pay shipping and handling for a jar of their overpriced moisturizer.

I got the first jar, and tried to cancel. i could never get through to customer support,and was even on hold for over an hour! i tried to email them,but they never replied. Then they charged me $89.95 for a tiny one ounce jar! Then they chargedd me $99.90 for a second jar! finally i was able to get through to a real live person, who told me that i had to pay to ship it back to them (the second jar) and then they would credit my account. They never told me that i had to return the first jar. They gave me credit for the 2nd jar, but not the first.

I reported them to my credit card company and they are disputing the chargeback. They have absolutly no customer service and i wish i had known about this web site before i bought from them.

chester, California

This report was posted on Ripoff Report on 03/09/2005 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/boehm-ritter-nexiderm/napa-ca-94559-california-94559/boehm-ritter-nexiderm-ripoff-wont-refund-money-for-trial-product-napa-california-134412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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