Complaint Review: boise therapeutic massage - boise Idaho
- boise therapeutic massage 1074 n. cole rd. boise, Idaho United States of America
- Phone: 208-375-6272
- Web: http://www.boisemassage.com/
- Category: Health Spas
boise therapeutic massage Scam boise, Idaho
*Author of original report: Resolution has been made
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I made an appointment with this company for my wife and I to have a massage on our anniversary. I called the day before to set the appointment (procrastination on my part). When I asked the guy if he needed my credit card he said not until after the massage. He took my name and time of the massage and that was it. I waited for him to give me some kind of policy or idea of what to do to cancel but after a tiny bit of awkward silence I said thank you and have a nice day. The next day I realized I was working later than expected and had my wife call. A different receptionist answered. She informed my wife that they have a 24 hour cancellation policy. They would charge the price of the massage or sell you a gift card instead. That sounds a little weird to me to begin with. She then told my wife that if we just cancelled the card would be billed. My wife was unaware that they did not have any of our information and this led her to believe that they did. My wife took the option for the gift certificates and gave her the card number. I found this out and called back only to be rejected by the girl (Bridgette) and told they would have the owner contact me the next day. This sounds like a great scam to me. She also informed me that the 24 hour fee information is posted in their office which is really convenient as I made the appointment over the phone after finding the number on Google. They scammed me out of money and they can do it to others too. I have dealt with other cancellation fees but have always been informed of them prior to scheduling. Please don't get screwed like me.
This report was posted on Ripoff Report on 02/16/2011 05:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/boise-therapeutic-massage/boise-idaho-83704/boise-therapeutic-massage-scam-boise-idaho-696229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Resolution has been made
AUTHOR: PhilMe - (United States of America)
SUBMITTED: Thursday, February 17, 2011
I spoke with a new representative of the company and this situation was resolved in a completely fair and equitable manner. The new representative was courteous, fair, and understanding. The previous receptionist, however, was a complete nightmare. Lesson learned: don't let one person ruin an entire companies reputation.
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