Complaint Review: Bon Bella Photo
- Bon Bella Photo
1134 Harrison Ave
Panama City, Florida
United States of America
- Category: Cameras & Video
Bon Bella Photo Digital Depot Online - Do Not Deal With This Company Panama City, Florida
*REBUTTAL Owner of company: Digital Depot online knows no bounds!
Pasadena, CA 91050
(You will need this to file a complaint with the BBB)
This company is riddled with liars, rude CSRs & people willing to modify orders committing credit card fraud. I placed an order on 10/16/2012, called as per the instructions in the e-mail confirmation and in that phone call was advised the lens I ordered was out of stock & another better one was available. I decided to go ahead with that order against my better judgement but the card I had on me was expired. The salesman was supposed to call back in an hour to get the new number but did not. Overnight I had time to research the lens I was told about & decided it was cheap both in value & in quality so I got back online 10/17/2012 & reordered (new order #) the original lens with a different credit card. When I received the confirmation e-mail, the other lens was on the confirmation at $400+ more than the lens I ordered. I called my card company to make sure the charge wouldn't be processed & together we called Digital Depot. After a lengthy, rude discussion we were told they would make the order right by sending what I originally ordered with free shipping, a 3 piece lens kit and 5 year warranty. Today following up with them, I was advised they can refuse service to anyone - they are not going to make good on their word - & they hung up on me. For the record, the lens that was supposedly out of stock was included in a blast sales e-mail on Sat. 10/21/2012 as an in stock item on sale for 10% off.
This report was posted on Ripoff Report on 10/23/2012 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bon-bella-photo/panama-city-florida-32401/bon-bella-photo-digital-depot-online-do-not-deal-with-this-company-panama-city-florida-958912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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