Report: #1035633

Complaint Review: Bongo International

  • Submitted: Mon, March 18, 2013
  • Updated: Mon, March 18, 2013
  • Reported By: taniat2000 — Sydney Internet
  • Bongo International

    United States of America

Bongo International Double-charged for shipping: lied about parcel size before shipping and ignoring requests for refund after delivery Internet

Show customers why they should trust your business over your competitors...

I bought two pairs of shoes through BongoUS and have been overcharged (almost double-charged) for shipping.

I queried their shipping quote before my shipment was sent because it seemed a little expensive (over $150 for two pairs of running shoes from the US to Australia). Bongo told me the box was 15x11x11 inches in size and that my shipping fee was based on these dimensions.

When the box arrived it was half the size: 13x11x9 inches, which should have cost about $90 based on their own shipping calculator. 

I complained and now Bongo keeps promising that management will get back to me 'tomorrow'. I've been trying to get a response for 2 months. 

I guess that's how they make their money - by double-charging for shipping and then refusing to deal with complaints. 
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This report was posted on Ripoff Report on 03/18/2013 06:21 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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