Complaint Review: Bongo US
Bongo US Bongous cheated on it shipment calculator! Bridgeport, Connecticut
*Author of original report: Shipping charge reduced, calculator error remained
Before I sign up Bongo, i inputted 23x19x13 inch, with 13.1 lb, classic, in the calculator, it showed US$121.08 for classic. I even tried to input 25x20x15 inch, with 14lb to test the system. The cost was within US$150 after i scale up the parcel size. This shows the weight in the calculator referred to actual weight, not the dimensional weight.
So I signed up for Bongo, and when the parcel finally shipped. They charged me for US$210.62!!!!!!!!!
I tried talking to customer service, and they asked me to pay more to Bongo!!! So i can enjoy a lower shippment fee, which is ~US$150 plus US$15 x3 for signing up the business class.
And after i pointed this out, they immediately change the system, the calculator is now showing $210. [continued below]....
I saw the same situation with Wicky which was posted here on April 05, 2011, I definitely agree that overcharging is their PRACTICE, trying to fool the customer this way!!
Dont trust their rebuttal or reply, they said one thing and did the other, when i asked the customer service to charge me the old price, she went offline immediately in live chat...
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This report was posted on Ripoff Report on 12/14/2011 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bongo-us/bridgeport-connecticut-06607/bongo-us-bongous-cheated-on-it-shipment-calculator-bridgeport-connecticut-809353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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