Report: #973082

Complaint Review: BONGO US

  • Submitted: Sat, November 24, 2012
  • Updated: Sat, November 24, 2012
  • Reported By: OLIVIER — LA FRETTE SUR SEINE Nationwide France
    United States of America

BONGO US bongo international WRONG WEIGHT (50 lbls instead of 5) AND NO ANSWER TO INQUIRIES Internet

Show customers why they should trust your business over your competitors...

I registered an account 20 days ago to buy things in the US and have it shipped to France.
First, items are supposed to be weighed, and with a premium account it is supposed to be repackaged.

I was very surprised to discover that one of my items was registered 50 lbls, as one second identical item was 5 lbls.
It took a week to have this mistake modified. During this time no shipping was possible (300 US$ more on the Shipping bill !).

After they corrected this volontary? mistake, I asked for new weighings. Running shoes. They charge a "dimentional weight" which is 3 times higher then simple weight (Dimensional Wt: 3.74/Actual Wt: 1.2). This is not understandable as they are supposed to get rid of the box if they really re-pack.

But most of all I send mails, post messages with no answer from them since 10 days. I filled the USPS form 10 days ago and it is still in a "not validated" state.

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This report was posted on Ripoff Report on 11/24/2012 09:09 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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