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Report: #1375899

Complaint Review: Booking.com -

  • Submitted:
  • Updated:
  • Reported By: Steve — Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • Booking.com USA

Booking.com Rip you off and zero support!

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This "company" on 3 occaisions has not provided the correct accommosdations!

The hotels we stayed in have images which are enhanced and did niot reflect the property in a true light!

Our most recent incident involved the Howard Johnson in St. Augustine, Florida. We contacted booking.com and they treated us with disdain and we feel the need to warn the public of their modus-operandi.

Here's the story:

Absolutely disgusting rip-off hotel and staff!!
 
We booked a quadruple room with two double beds and they put us in a single small room with one king bed. They told us there was no availability FOR OUR ORIGINAL PAID BOOKING upon checking in.  Today, the "Manager"  tells us it's our fault because we didn't ask for what we booked for and told us: "you can do what you want, i don't care!." Thus this review.
 
Beware when checking in. these guys put you into what saves them money, lie to you and then abuse you subsequently!!!

This report was posted on Ripoff Report on 05/29/2017 05:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bookingcom/bookingcom-rip-you-off-and-zero-support-1375899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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