Bookmasters Mailed almost 500 damaged books...refused to refund them! Ashland, Ohio

After receiving books we had printed through Bookmasters, we noticed several printing errors (strange ink blots on covers, warped pages, ink bleeding onto opposite pages, etc). We immediately contacted the company and were told the matter would be promptly handled. We were told to mail (2) copies of the book to them, as well as, email photos of damages. We did both and waited for a timely resolution. It has been close to a year and we are still waiting for this to be resolved.

We have constantly made phone and email attempts. We finally received notice that the company will only refund $300, plus 10% off next printing. While we are grateful for an attempt being made, we have almost 500 damaged books (over $2500 ) and find their resolution inappropriate and insulting. Thankfully, we have documentation stating their refund policy and are awaiting legal resolution. Beware of working with this company due to severe quality issues, as well as, refunds when damaged product arrives.