• Report: #948465
Complaint Review:

Boost Mobile

  • Submitted: Sat, September 29, 2012
  • Updated: Sat, September 29, 2012

  • Reported By: Sheila — Omaha Nebraska United States of America
Boost Mobile
9060 Irvine Center Dr. Irvine, California United States of America

Boost Mobile Terrible Policies and Customer Service Irvine, California

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I would give negative stars if I could. My father, who retired in another state, recently passed away. The person who found him stole his phone and other valuables. I called Boost to report this and to cancel his account (which is a recurring account debited to his bank account). They refused to help me without his pin number. (Who here knows their retired parent's pin number?). I offered to fax the death certificate and everything. They just said that they will continue to debit his account until I cancel it via the bank. (Um, probate takes 6 months). Shame on Boost, they should have alternate policies in case of the death of a customer. Oh, I should mention that all of this occurred after I spent an hour trying to figure out how to get a live person. Then, of course, I could never get a person who spoke proper English. The guy from South America told me that he was an 'American'. I want to see an attorney about the legality of continuing to charge a person when notice has been given that he is dead!

This report was posted on Ripoff Report on 09/29/2012 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/boost-mobile/irvine-california-92618/boost-mobile-terrible-policies-and-customer-service-irvine-california-948465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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