Boost Mobile ripoff Irvine California

JUST SO YOU KNOW THERE IS NO WAY IN OUR SYSTEMS TO CUT OFF YOUR SERVICE. THEREFORE EVEN IF THE AGENT DID NOT LIKE YOUR ATTITUDE AS YOU STATE , WE AGAIN DO NOT HAVE A WAY OF TURNING OFF SERVICE. EVEN IF YOU CALLED IN AND REQUESTED THAT YOUR SERVICE BE CANCELLED THERE IS NO WAY TO CANCEL AN ACCT OR CAUSE SERVICES NOT TO WORK. THE ONLY AN ACCT CAN BE CANCELLED IS IF YOU ARE AT A ZERO BALANCE FOR ATLEAST 60 DAYS.

First of all, "whateva" isn't a word, either.

With that said, if you purchased calltones and the employee cancelled them, then it was the employee's fault. Had you asked to get a refund for the agent error, you would have been credited the money that you had spent on your calltones by Boost Tech Support. I should know. I helped customers out this way several times.

And as far as being educated, words that people say have nothing to do with how educated they are. Chris was exactly right when he stated that boostmobile trains its reps to use relaxed professionalism and mirror the customer. The representatives are told to be casual with the customer because it's much easier to be relaxed yourself if the person you're dealing with is relaxed, also. Seriously, though, there is no reason to bring people's culture into play because in different areas people talk different ways. Do you want, educated or not, to be uppity and try to make everyone think you are trying to be better than them? There's no point in that.

While I don't condone your poor treatment and the reps hanging up on you, I do have a little information about the way care reps speak. Boost outsources all of it's customer service to other companies. The representatives are TRAINED by Boost to use casual language (such as "ain't" and "What's Up?") while speaking to our customers.

We do not speak to our customers on a professional level because our customer base is not "professionals." Our customer base is urban youths. Young, urban teenagers talk that way and that is the way Boost trains it's reps to speak. Many reps have to be trained specifically to speak that way and not to sound too professional. We don't target middle age adults.