Complaint Review: Boost Mobile - Irvine California
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- Author Confirmed
- Boost Mobile www.boostmobile.com Irvine, California U.S.A.
- Phone: 877-tlk-more
- Web:
- Category: Cellular Phone Companies
Boost Mobile ripoffs... charged me for free month Irvine California
*Consumer Suggestion: Call Boost Corporate Offices
*Consumer Comment: About Boost Mobile unlimited ripoff.
*Author of original report: Finally.....Boost responds
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Bought Boost phone for my daughter on DEC 22, 2007 as Christmas gift. First month is free. When free month was over I took phone from my daughter for disciplinary reasons. Around Feb 13th or 14th I called to reactivate and was told that I should wait until due date of Feb 22nd because if I paid at that time I would be charged $55 and then have to pay $55 again on Feb 22nd.
I did as i was told and made 2 payments on that date which would have covered Through April 22nd. On March 23rd or so, phone went dead. I called customer service to find out why and apparently they credited 1st payment to January, which was free....
I threatened to go to Cricket if the situation wasn't taken care of. Only respone I got from the CSR was there's nothing I can do. She acted like she was in a hurry to get me off the phone, not solve the issue. They are losing a customer over $55 not to mention the bad publicity they are getting.
I then emailed their customer service. The response I got was they were sorry for my issues but that they needed more info and I need to call customer service again. Why would I wait on the phone for so long to get the same crappy cutomer service. I responded I had already did that and that got me no where. Never rcvd another response from them.
I would advise anyone against Boost. Should have known better since they are part of Sprint.
Mike
Gastonia, North Carolina
U.S.A.
This report was posted on Ripoff Report on 04/13/2008 08:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/boost-mobile/irvine-california/boost-mobile-ripoffs-charged-me-for-free-month-irvine-california-325817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
Call Boost Corporate Offices
AUTHOR: Keith - (U.S.A.)
SUBMITTED: Saturday, August 16, 2008
I have been a customer of boost since 2005. I have had similar issues with them, and finally was able to call the corporate offices and spoke with several people from the Corporate Escalations Department and got the issues resolved.
The corporate office number is out of Irvine, California and it is (949) 748-3200.
#2 Consumer Comment
About Boost Mobile unlimited ripoff.
AUTHOR: Sigma - (U.S.A.)
SUBMITTED: Saturday, July 12, 2008
Hello,
I was reading this report and I have a similar problem. I didn't actually get ripped off, however, when I spoke to a service rep about my payment due date, they told me the date cannot be moved according to the day I pay. My payment due date is the 27th of each month and I was not able to pay on time due to financial issues I was having briefly. I asked if I could change my date to a more convenient date and all they could tell me was "the system does not allow us to make such changes to your account" and there was "nothing they could do". They basically told me that I would have to pay a full month of service to cover the last two weeks remaining of this month, I wanted to pay on the 12th of July and it would only cover me til the 27th of July (2008). I feel that I should not be getting only 2 weeks of service for the cost of a full month and the payment date SHOULD be allowed to be changed or set to the day you actually DO pay.
I wonder if anyone else has had this problem as well.
-Matt
#1 Author of original report
Finally.....Boost responds
AUTHOR: Mike120170 - (U.S.A.)
SUBMITTED: Thursday, April 24, 2008
Finally after several weeks, I rcvd a phone call from Boost Mobile today. I spoke with "Mario" who was very friendly and very helpful. He was the exact opposite of the other Boost CSR's I have spoken with. I explained to him what happened and he said there is always something they can do and that he was sorry my issue wasn't handled properly to begin with. He reactivated my daughter's account and gave her a free month to make up for the payment that was applied incorrectly to January which was supposed to have been free. He did not let me off the phone until he was sure I was satisfied and that I had no more issues. I will give them one more chance because my daughter loves the phone. Just in case, I have Mario's number stored if I ever have another issue.
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