boostmobile Liar liar pants on fire! los angeles Nationwide

On 2/11/15 I contacted boostmobile technical service because my phone was having difficulty accessing the internet. While on the phone with 'james' he told me that I qualified for a special monthly fee of $35 per month instead of the $60 I had been spending for almost 5 years. During that period I had a blackberry unlimited plan with no restrictions. After making sure several times that all that would change would be my fee and not my plan I said 'great'. Who wouldn't want to save $25 a month When I went to pay my bill 2/27 the automated system kept saying the payment was $60 not $35.

I called their 'care' line and spoke to 'roxana' and told her what 'james' had offered me and it was all in the notes. She said she could fix it and I made my payment for $35. All went well until I got a text from them telling me I had used up 85% of my data plan except that I didn't have a data plan. I immediately called and found that they had indeed changed my plan from blackberry unlimited to a $35 data plus plan and that my blackberry plan was no longer offered. I was livid! I immediately talked to a supervisor who after having me on hold for 10 minutes said that they would put me back on my old plan and that they would not reduce my internet speeds but I would be back paying $60 a month.

So much for my 'special rate' I was supposed to have qualified for. Since I had spent literally hours on this I asked for some kind of compensation for being lied to. The supervisor said all they could do was give me my $60 service for the $35 I had paid for the month and nothing more. Two days later I get a text saying I had used up my data and they would reduce my speed for the rest of the month. I called immediately and some manager denied that they were giving me anything and that if I wanted back my normal speed I would have to 'cough up' $25 more. I told him that's not what was agreed to; that they were all liars and hung up.

Immediately afterwards I sent an email to the compliance officer of boostmobile and told them I was going to file a complaint with the FCC and the California Consumer Protection Agency. I have not heard back from them. I didn't ask for a discount when I made the original tech call and what I thought was a reward to me for being a customer for a half decade was boost trying to switch my plan without my wanting to. Their call center is in the Philippines and their lies and unprofessionalism has wasted hours of my time. What they tell you is NOT what they give you. It is time to change carriers but if anyone if looking for a cell provider DO NOT DO BUSINESS WITH BOOSTMOBILE!!!