In December, 2012, I purchased tickets for a Justin Beiber concert through BoxOfficeTickets.com. I had called the venue where the event is to be held (July, 2013) and they connected me to this ticket broker. I had never purchased tickets through a ticket broker before so this was a new experience for me. I paid over $500. for a pair of tickets that had been sold previously for $78.00 apiece. At no time was I informed that the tickets I purchased had been previously sold. I assumed these tickets were higher priced original tickets and the broker fee was pretty hefty. My purchase was confirmed on December 26,2012 when an invoice was e-mailed to me. A short time later I received tickets with someone else's name on them The ticket price of $78.00 was imprinted on each ticket. I had paid $250 each + 17.5% service fee. The sales date for these tickets -- December 28th -- was imprinted on the two tickets. This was two days after I received confirmation for my purchase. Something did not seem right. First blush, I thought a mistake had been made and contacted the venue. They had to explain to me that I had just been ripped off by the ticket broker...and that they had been working with the State of Connecticut Consumer Protection Bureau to stop this broker. I provided all my documentation and they forwarded the information to the Consumer Protection Bureau. I then called The vendor and was put on hold a number of times without any pick-up. I left messages that went unanswered. I am now searching for the name of the company president and address for corporate headquarters. Meanwhile, I requested that American Express investigate the company. They had trouble with the vendor, too. I have now received a letter from American Express that I need to pursue this on my own with the vendor. I would never do business with this ticket broker again. I will pursue this vendor until this is resolved. I feel totally ripped off. I also think there is some unethical behavior going on at the company that permits people/employees to churn tickets for a profit even after a sale has been made.