Box Office Ticket Sales FRAUDS! Omaha Nebraska

I spoke to Sara the CSM at Box Office Ticket Sales back in June of 2013 as well to resolve a mistake in tickets that were ordered.  She was extremely rude and very condescending to me.  She absolutely has no right or business to be in customer support.  The tickets I ordered were well over $300 and they did not arrive to me before the event.  When I asked for a refund they declined stating they had no control over shipping however the tickets were shipped two day prior to the event.  There was no way they were going to make it to me in time.  Since then I kept calling and was finally able to speak to someone else.  I was told Sara was no longer with the company.    Hopefully it has something to do with her very unprofessional response on this site.  

Hello,

Box Office Ticket Sales is a ticket marketplace. We have a number of different sellers who set their ticket prices independently. We simply provide the pricing avaialble to us on the date of the sale. 

It is unfortunate that you are upset over the face value of the tickets. We sell tickets above and below face vlaue,  depending on availability and the amount of inventory on hand. At no time during the sale of the tickets did you express any concern regarding where you were calling or that the tickets were higher than face value, We are happy to discuss this information with our customers if they have any questions. 

If you are looking to only purchase tickets for face value, you would have needed to contact the Dunkin Donuts Arena directly for their availability. We are able to source tickets that may no longer be available from the original point of purchase, like the lower level, second row seats that you purchased. I do see that you purchased your tickets the date they originally went on sale, so they may or may not have been available from the venue directly, as ticekts sell out very quickly. 

We fail to see how a WWE ticket purchase for a 14-year-old's birthday gift is at all comparable to "life saving surgeries". At the time of the sale, you were told all sales are final, there are no refunds, exchanges, or cancellations. The representative then asked if it was okay to process the order, you had ample opportunity to ask any additional questions, and then let the sales rep know to "hurry up and process it before I change my mind". 

We are sympathetic to your plight if you have located less expensive tickets or changed your mind on the gift. We just don't have the flexability to be able to refund ticket sales, as tickets are one-of-a-kind items. Ticket sellers, including primary sellers, have the same policy accross the board. We do hope that your son enjoys the birthday gift. 

Sarah Sexton

Box Office Ticket Sales CSM