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Report: #898511

Complaint Review: Brad Fenton GM Superstore - Ardmore Oklahoma

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  • Reported By: iampaulb — Dallas Texas United States of America
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  • Brad Fenton GM Superstore 320 N Commerce Street Ardmore, Oklahoma United States of America

Brad Fenton GM Superstore Wasted Day, fraud, bait-and-switch tactics, Car Dealer Games Ardmore, Oklahoma

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I live in Dallas and I found a 2009 Tahoe LS with 39k miles for $26K (a great price at the time for similar vehicles).  NADA said the car was worth $29k so the 2hr drive each way to Ardmore, OK was worth it, or so I thought.   

I called the Brad Fenton GM Superstore (Ardmore, OK) FRIDAY (06/15/12) and confirmed the Tahoe was in stock.  Again, Saturday morning (06/16/2012) at about 9AM, I called the Brad Fenton GM Superstore (Ardmore, OK) and talked to Meeka from Internet Sales, she confirmed the car was available for purchase, confirmed the price, and offered to pull the car up front for me and let the other salespeople know she was working with someone on a deal so the car would not be sold.  I gave Meeka my name, phone number, and setup a time (1200-100pm depending upon traffic) to be at the Brad Fenton GM Superstore (Ardmore, OK).  

We drove the 2 hours or so and when we (my wife and I) got to the Brad Fenton GM Superstore (Ardmore, OK) we found the dealership located in a Strip Mall and asked for Meeka.  Although only 1230, Meeka had left for the day and we would be working with her manager (we never caught his name).  As it turns out, unfortunately the car we wanted was sold yesterday, in fact, the last deal of the day (what are the odds?).  No one called and let us know the car was sold. 

However, the manager did happen to have a 2007 Chevy Tahoe LS with over 103k miles on special for $19,999 (well above average price at the time for similar vehicles).   The manager said it was a great deal and he would give us an extra special deal since we made the drive up from Dallas.  We said no, for an extra $6k we wanted the car 2 years newer with 60,000 less miles.   

 We confronted the manager about the issue of confirming a car, price, and appointment, we were essentially told, Sorry, but what can I do? They hire girls in the internet department and they do not listen to me.  Apparently the word of employees at Brad Fenton GM Superstore (Ardmore, OK) is less than credible.    

The manager found another Tahoe at a partner dealership, a 2007 Chevy Tahoe LS model with 60k plus miles for $27K.  The manager said it was a good deal to spend more money on a 2 year older vehicle with almost double the miles on it than the car we came in for.  I told him we can find better deals (newer vehicles, less miles, less expensive) in Dallas than the 2007 Chevy Tahoe LS he found.    

We heard a lot of empty apologies from the manager, but at no time did the Brad Fenton GM Superstore (Ardmore, OK) ever offer to do anything about our troubles.   We asked to speak to another manager, but none was available and the owner was out.  We were not looking to be given a free car, we just wanted to be treated fairly under the circumstances.  The Brad Fenton GM Superstore (Ardmore, OK) did not offer to, do the decent thing, and compensate us for our time or even just pay for the tank of gas we wasted driving up to see the 2009 Tahoe that may have well been a unicorn.    

When I mentioned fraud and bait-and-switch tactics loudly in the customer filled showroom the manager did not seem to appreciate my flair for the dramatic.  I will never do business with this shady Brad Fenton GM Superstore (Ardmore, OK).  The people I know in Oklahoma, I will tell them to avoid Brad Fenton GM Superstore (Ardmore, OK) like the plague due to the poor customer service, unprofessionalism, and lack of integrity.  I wish anyone who deals with this Brad Fenton GM Superstore (Ardmore, OK) has better luck than we did and avoids any lemons or unicorns from this dealership.

This report was posted on Ripoff Report on 06/16/2012 04:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brad-fenton-gm-superstore/ardmore-oklahoma-73401-3934/brad-fenton-gm-superstore-wasted-day-fraud-bait-and-switch-tactics-car-dealer-games-a-898511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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