Brad Francis Chevrolet 377 Emilio Lopez Road I purchased a Chevy HHR from Brad Francis Chevrolet on Oct.31, 2009, by Nov.7, 2009 it broke down and had to be towed back to their business, which is over 50 miles away. Los Lunas, New Mexico

Once again we are dealing with HHR car problems. After our "new" vehicle was in the hands of Brad Francis Chevrolet for SIX-6 WEEKS they explained there were computer problems, which IS covered on our warranty. They charged us $450.00 for the so-called repairs, but the car is doing the EXACT same thing. I have contacted the dealership by phone and e-mail several times, but they are playing the same games as last time. No return calls, nor e-mails. I have finally contacted a lawyer regarding the lemon and they are going to file a suit. I can't express enough how disgusted and sad I am over the whole situation. Brad Francis is an untrustworthy, stereo typical car dealer. Sadly, Chevrolet has ruined my faith in the American car.

Two of these dates are approximate.

On October 31, 2009 My husband and I purchased a new Chevy
HHR from Brad Francis Chevrolet in Los Lunas, NM. On Nov.7, 2009 the
vehicle's steering wheel locked up and the car died. We had to push it
off the street and wait for OUR own road side assistance to come tow
the vehicle back to the dealership. They charged us for the tow because
the dealership is over 50 miles away. Four days later, on Nov.11, 2009
the dealership told us we could "borrow" another car, because it would
be a couple of weeks before they could repair the electronic starter on
the car. We called them over the next 10 days and kept asking when the
car would be done, they finally told us on the 10th day that it had
been ready for a couple of days and all we needed to do is drive there
with the "borrowed" car and we could have our car back. Now mind you,
we are paying to drive there and back, a one-hundred and twelve mile
round trip. We picked up our car on Nov.22, 2009 when they promised us
we would get some "perks" for our trouble, a dash mat. I said we would
really like floor mats and they told us that would be no problem; we
would receive the mats in two weeks. By Christmas we had still not
recieved the mats, so I called and they told us the mats were on the
way. In January the 4 month "free" oil change was due, so we drove to
the dealership for our 2 p.m. appointment to have our oil changed, we
were given our car back at 5:15p.m, and still had no car mats for our
trouble. They told us that day they were sent by UPS. On January 8,
2010 we finally actually did get the mats and a dash mat via UPS. On
January 16, 2010 we were driving our new HHR down the street when
suddenly the  powering steering went out and all the gages started
jumping all over the place; we pulled the car off the road with great
strength and the car died. It would not re-start. We called the
dealership and they told us it sometimes had to be "reset- due to the
type of computer." We waited and waited- it would not start. We got a
ride home and then went back the next morning to the car, on the side
of a road, and by some miracle the car restarted, but now the engine
light was staying on. We called the dealership and they told us to
"just wait, it would clear from the screen." Several days of the same
problem went on, the power steering would go out and the gages would
run rampid, so we insisted the dealership come get the car. They told
us we would have to bring it to them! So, we set out to take the
vehicle on a 56 mile trip to the dealership and the power went out
TWICE on the way. When we arrived their sales man abruptly got into the
car , while I attempted to take my seatbelt off he drives away with ME
IN THE CAR~ explaining that my husband was aware that he was going to
test drive the car with me in it. My husband wanted to know where in
the H*** that man was taking me!!! 15 minutes later we returned to the
dealership and my husband was furious. The man from the dealership
acted like it was no big deal. In the meantime another sales rep had
gotten my husband another car to "borrow." My husband and I got into
the shiny red, attention getting car and drove back home. Less than 1
week later the car was stolen from OUR DRIVEWAY!! HHHHMmmmm.... I have
to ask myself!! Who did this??? We reported the car stolen. The police
found it not 2 two miles from our home. We have now been without any
car for over two weeks. They have had our Chevy HHR for three weeks.
Not once have they called us to tell us what is goin on, nor have they
provided us with any vehicle to drive, but I am still paying $500.00 a
month to have it. We call and leave message after message and they
claim the person we need to speak with is absent or in another building
and "they'll call back momentarily." It is 12:20p.m. and we are waiting
for a call that was supposed to be in fifteen minutes at 11:10a.m. We
have called back 3 times!!!! Still, no call, no car!