Complaint Review: Bradford Exchange - Internet
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- Author Not Confirmed
- Bradford Exchange Internet USA
- Phone: 866-285-1736
- Web: www,bradfordexchange.com
- Category: Jewelers
Bradford Exchange Nothing but Lies! Niles Illinois
*Author of original report: Used Customer Service Contact Form
*UPDATE Employee: Bradford Exchange-Cancel order
Show customers why they should trust your business over your competitors...
2nd time i have made order with a guranteed delivery date, followed up with a phone call to verify and then be told 5 days later , that item is not in stock and i must scramble to get gift else where and pay exorbant shipping charges to get my gift for a loved one delivered on time. have emailed to cancel my order but customer service does not email an answer and my account still shows that it is goi ng to be sent at some point in the future.
This report was posted on Ripoff Report on 12/21/2014 05:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bradford-exchange/internet/bradford-exchange-nothing-but-lies-niles-illinois-1196875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Used Customer Service Contact Form
AUTHOR: barry kozlowski - ()
SUBMITTED: Monday, December 22, 2014
I used the customer service contact form on the web site to cancel the order, responded to the customer service email saying that I would not get my product by Christmas as advertised and said cancel my order. Funny thing I checked the web site today 12/22/14 and you are still advertising get this product by christmas if ordered today, sounds like false advertising. You guys have the worst rep, starting reading the forums and reviews on the web and how you stay in business is beyond me.
#1 UPDATE Employee
Bradford Exchange-Cancel order
AUTHOR: Chris - ()
SUBMITTED: Monday, December 22, 2014
Dear barry,
Thank you for your posting. We’re sorry to hear that you have not received a response to your email. We would like to have the opportunity to review your account. Could you kindly please contact us at customer_inquiry@bgeltd.com with your name, address and/or account number and unfortunately we will be happy to cancel your order. We look forward to hear from you. Thank you, Chris
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