Report: #816021

Complaint Review: Brake Check

  • Submitted: Fri, December 30, 2011
  • Updated: Fri, December 30, 2011
  • Reported By: BNicholas — San Antonio Texas United States of America
  • Brake Check
    320 E Nakoma St
    San Antonio, Texas
    United States of America

Brake Check John Peveto Brake Check: Ignored BBB Complaint, Fradulent Fixes, Unsafe Vehicle San Antonio, Texas

Show customers why they should trust your business over your competitors...

In deciding to do business with Brake Check instead of my usual Gunn Infiniti, I took my 2004 Infiniti G35 to their Austin Highway location in San Antonio in August 2011. After inspection, they told me I needed new rear rotors, all new pads, caliper adjustment/rebuild and a system bleed & flush/refill. Total price: $650. They also told me they rotated the
tires.  I agreed to all of it, as they said it was critical work.

Leaving the shop, the vehicle had some noise that I had not expected, as I asked specifically (and was charged extra) for ceramic pads. I immediately called the store manager who said to 'let it drive a hundred miles' and work out the new pads. As I don't drive very much these days, I let the car settle in for over a month and the sound was still there (metallic squeal, cyclical sound). I scheduled to take the car back into Brake Check, where they tinkered with the vehicle for 3 hours and told me they couldn't find anything wrong with it.Fast-forward to October 2011: I'm still having brake issues and tired of wasting my time and money at Brake Check. I end up at Gunn Infiniti, who immediately diagnoses the issue. My longtime service advisor Richard Terazas tells me:- Brake Check is using sub-par rotors that are not OEM
standard, as they were far too rusted over and warped to be safe.- The 'ceramic' pads used were not anywhere near OEM quality and caused vibration.- None of the equipment installed on my vehicle was lubricated- The dust jackets on my calipers were improperly re-installed, leaving the caliper exposed.- My brake fluid was very low and dirty. Brake Check never flushed or filled it when they did service.- Tires not rotated at all, as they were already showing minor
cupping from lack of rotation.I've since been in touch with their corporate offices, but have gotten a total run-around.  Once Brake Check confirmed with Gunn that their work was downright dangerously done, they stopped calling me back and have been silent.

It's obvious I'm dealing with a company who doesn't take the customer into account and I'd go as far as to say they're practicing knowingly fraudulent behavior.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/30/2011 04:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.