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Report: #1323297

Complaint Review: Brakes Plus - omaha Nebraska

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  • Reported By: Bryan — blair Nebraska USA
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  • Brakes Plus 12110 W Dodge Rd omaha, Nebraska USA

Brakes Plus did not perform maintence asked for. lied, cheated omaha Nebraska

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Knowing i had at least one hose that needed replaced i took my car to brakes plus only because it was the nearest auto repair shop to the location my car needed towed from. Told them i had at least one hose that needed replaced. After them looking at the car they called me and told me that all of my hoses were cracked and needed replaced and i also needed to replace the secondary water pump. I told them do it fix it. I recieved a phone call a day or two later saying my car was ready to be picked up. I couldnt get there before they closed so i asked them to leave the key in the car in the lot and i paid them over the phone with credit card. Now my mistake was i trusted them and did not even look at the reciept.  I just trusted they did what was asked of them and put the reciept in my glove box. 

Went on the trip, we stopped after a few hours of driving to stop and eat. When we got out of car coolant was gushing out of my car. Now my car wont even start. So i have to have car towed again to nearest shop there. They tell me due to driving my car and running it out of coolant due to all the leaky hoses my head gasket has blown. 

So i call Brakes Plus and tell the mechanic whats going on. He not only accuses me of never telling them to fix the hoses he laughs at my situation. Im out of state with 2 children and my g/f and no vehicle. We make several more calls to the store manager and the regional manager and then even higher than that and they will not except responsibility for their neglegence. They continue saying they werent told to replace the hoses. When indeed this is the reason i took the car in for repair, knowing i had at least one bad hose and coolant was leaking. When this is what i took the car in for, this is what they were told to fix. If you call me and say your car needs all the hoses replaced why would i tell you not to fix it and then go out of state with the car on a 7 hour trip. Am i a moran, i think not. 

My car is a audi, very difficult to work on. My thoughts are the mechanic didnt want to screw with it so he didnt even write on the ticket that i told them to replace all the hoses and the water pump. He only wrote it up for the water pump. This way there is no evidence that i told them to do it. Very dishonest, very poor customer service. I would have them rather tell me they didnt want to replace the hoses because it is a pain in the but. Rather than let me think the car has been fixed and take it on a trip and have this happen. Dont take your car there for any reason. close or not dont take it there. pay to have it towed somewhere else if need be. I will never not look at a reciept again..But they should be liable for getting my car back, replacing me with a car or paying whatever it takes to get my car up to par again and back to me. 

This report was posted on Ripoff Report on 08/18/2016 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brakes-plus/omaha-nebraska-68154/brakes-plus-did-not-perform-maintence-asked-for-lied-cheated-omaha-nebraska-1323297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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