Report: #989212

Complaint Review: Braman Motors

  • Submitted: Mon, December 31, 2012
  • Updated: Sat, January 05, 2013
  • Reported By: ulises ruiz — hialeah Florida United States of America
  • Braman Motors
    2060 Biscayne blvd
    Miami, Florida
    United States of America

Braman Motors Braman BMW Fraudulent billing for warranty related claims sumitted to BMW of North America , refer to public records case # 2012-42466-ca-01 Miami, Florida

*Consumer Comment: Ulises Ruiz,

*Consumer Comment: Ulises Ruiz,

*Author of original report: Braman Motors-BMW

*Consumer Comment: Ulises Ruiz,

Show customers why they should trust your business over your competitors...

General Business Practices at Braman BMW and Mini are to encourage service advisors to add additional unnecessary repairs to vehicles whether they are warranty related or customer pay.

If a vehicle is covered by the manufactures warranty,then Braman management team pressures advisors to write illegitimate complaints on the repair order just to milk the warranty on the vehicle.

Service Manager, JC Gonzalez and Jorge Roucco often have weekly meetings in which they pressure advisors to do what they call ( find a repair, dont just write it for oil service if thats what it came in for )

If a service advisor would just write a vehicle for regular schedule maintenance,Mr Jorge Roucco would print a copy of the repair order and draw a huge ( ? ) mark and say ( haven't we talked about this already ?? find a repair now !!!! ).





Please for more of this already made public complaint refer to:



Clerk of courts case # 2012-42466-ca-01

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This report was posted on Ripoff Report on 12/31/2012 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/braman-motors/miami-florida-33126/braman-motors-braman-bmw-fraudulent-billing-for-warranty-related-claims-sumitted-to-bmw-of-989212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#1 Consumer Comment

Ulises Ruiz,

AUTHOR: Karl - (USA)

Is BMW of North America aware of what was allegedly taking place at the dealership?
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#2 Consumer Comment

Ulises Ruiz,

AUTHOR: Karl - (USA)

You might want to consider mailing a copy of your Ripoff Report to Mr. Braman so he knows what is allegedly transpiring at the BMW dealership.

You can 'Google' this- BRAMAN MOTORS MIAMI, and go to the related websites in order to get the address. It is possible that Mr. Braman could be cruising on his yacht, so don't expect to hear from him right away.

You can also 'Google' this- BRAMAN'S YACHT KISSES, and go to the related websites in order to see a picture of his yacht named 'Kisses'.

Happy New Year to you and your family!

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#3 Author of original report

Braman Motors-BMW

AUTHOR: - (USA)

After reading all of this Customers comments and doing some research on Braman Motors I came across a complaint/law suit filed by a former Employee-Service Advisor in Miami Circuit Court case #2012-42466-ca-01 against Braman for Whissle Blower.

The complaint alleges that Braman Motors management team pressures Service Advisors to add additional and unnecessary services and repairs on top of what the car originally came in for,specially if the vehicle is still under the manufacturer warranty.Then Braman summits the cost of this repairs to Bmw Of North America for reimbursement.

The complaint alleges that because of this unlawful practice BMW Of North America ends up paying for unnecessary repairs and sometimes not even performed.



I wonder if anyone has experienced this conduct on behalf of Braman when reviewing the repair order after picking up their vehicle.



Your feedback is very much appreciated
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#4 Consumer Comment

Ulises Ruiz,

AUTHOR: Karl - (USA)

Can you please explain how we can refer to the public records case # 2012-42466-ca-01 and pull it up from the Clerk of Courts in Miami?

I tried going to the Miami-Dade County- Clerk of Courts website, but was unsuccessful in accessing any information in regards to the case number above.

Thank You
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